Operations General Manager, Ledger Reconciliation

About this role

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

Manages the enterprise Ledger Reconciliation function for insurance receivables and related accounting, including Surety. The role leads operational execution, financial close governance, journal entry approval, audit support, BPO partnership strategy, control discipline, and continuous improvement across a high-volume and increasingly complex receivables environment. JOB DESCRIPTION:

Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: • Oversees enterprise general ledger reconciliations for insurance receivables and related accounting, including Surety, ensuring reconciliations are accurate, supported, completed timely, and aligned with corporate accounting and reconciliation policies. • Leads the monthly financial close process for the Ledger Reconciliation function, including review of automated and manual reconciliations, validation of general ledger and sub-ledger balances, review of reconciling items, aging, comments, resolution ownership, and management sign-off in applicable systems. • Serves as the primary Operations representative for the financial close committee during each monthly close period; advises on and makes decisions impacting Operations accounting processes, close deliverables, and issue resolution priorities. • Acts as primary approver for journal entries in the general ledger that may have material impact to CNA financial statements; evaluates supporting documentation, financial impact, compliance considerations, and appropriate resolution path before approval. • Manages complex reconciliation issues, out-of-balance conditions, timing differences, remediations, and escalations across insurance receivables, customer-level sub-ledger activity, TPA balances, deductible recoveries, invoices, payment activity, and related accounting processes. • Provides leadership over a high-volume receivables environment with an enterprise receivable base that has grown significantly in recent years; establishes priorities, governance routines, and problem-solving discipline to support continued business growth with a flat headcount model. • Develops and implements strategies that leverage data, automation, and AI-enabled tools to improve reconciliation processes, strengthen financial integrity, enhance reporting and decision-making, improve documentation, and reduce operational risk, backlog, and manual effort. • Leads strategic use of BPO/offshore support for Ledger Reconciliation activities, including work intake, quality expectations, service delivery oversight, issue escalation, performance monitoring, and sustainable capacity planning. • Builds strong partnerships with Finance, Financial Control, Audit, Claims, Processing, IT, Billing, Underwriting, Reinsurance, Payment Management, business partners, and other stakeholders to resolve complex issues and maintain accountability across end-to-end processes. • Serves as a primary liaison to internal and external auditors for Insurance Receivables and related accounts; coordinates evidence, explains reconciliation processes, addresses inquiries, supports control walkthroughs, and ensures timely remediation of audit or control findings. • Prepares, reviews, and distributes management reporting related to production, quality, close status, backlog, aged reconciling items, service levels, audit readiness, BPO performance, and process health; uses metrics, technology, and information analysis to make decisions and influence priorities. • Maintains a strong control environment by identifying compliance, SOX, accounting, tax, system, policy, and operational risks; partners with appropriate internal resources to resolve issues and reinforce standard practices. • Leads and supports Billing & Collections projects by providing subject matter expertise, requirements, testing, change management input, process design guidance, and deployment support for tools, automation, reconciliation workflows, and reporting enhancements. • Assigns, distributes, and coordinates work across the team and with partner teams to ensure consistent, efficient, and timely service delivery; validates staffing levels, anticipates workforce demand, manages overtime considerations, and supports annual budget input as needed. • Oversees recruitment, onboarding, performance management, training, development, coaching, and motivation of subordinate staff in alignment with corporate strategic direction; sets appropriate stretch goals aligned with CNA strategy, customer commitment, financial discipline, and operational excellence. • Generates and implements approved improvement ideas across teams; promotes continuous improvement, appropriate risk-taking, experimentation, and cross-functional collaboration to increase responsiveness and raise the quality of work. • May perform additional duties as assigned.

Reporting Relationship • Typically reports to Director or above.

Skills, Knowledge & Abilities • Strong knowledge of corporate accounting, finance, insurance receivables, financial close, account reconciliation practices, GAAP and statutory accounting principles, and related operational controls. • Demonstrated ability to lead complex operational processes with financial statement, audit, compliance, customer, and business partner impact. • Strong leadership, coaching, and talent development skills with the ability to attract, manage, develop, motivate, and retain talent needed to win. • Excellent organizational, analytical, and problem-solving skills with ability to prioritize multiple projects, resolve complex issues, and make sound decisions under close deadlines. • Ability to exercise professional judgment and assume res

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