New Restaurant Opening Trainer, Tim Hortons, US

About this role

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary: Reporting to the Sr. Manager, New Franchisee Success, the New Restaurant Opening Trainer, Tim Hortons, US is responsible for leading hands-on training and operational readiness for new restaurant openings. The role supports restaurant Team Members, Managers, and Franchisees through pre-opening preparation and post-opening stabilization to help each restaurant become strong, stable, and self-sufficient.

By joining our Restaurant Openings Team, you will: • Learn the ins and outs of Tim Hortons restaurant operations and leading training methodologies. • Join a driven, enthusiastic team dedicated to helping new franchisees successfully open their first restaurants. • Grow your career and build a strong foundation for a career in Operations at Tim Hortons.

Roles & Responsibilities: • Train and direct Tim Hortons Restaurant Team Members during new restaurant openings, providing frequent feedback, coaching, and reinforcement of operational standards.

• Partner with Restaurant Teams, Restaurant Managers and new Franchisees to support opening readiness.

• Lead the restaurant team through the pre-opening training plan and ensure the team is prepared to meet operational expectations.

• Ensure teams successfully complete the operational pre-opening assessment at the end of the multi-week training period.

• Work shoulder-to-shoulder in Tim Hortons restaurants during their initial opening, providing post-opening coaching and support to help teams stabilize operations and become self-sufficient.

• Provide support for corporate restaurants, franchised locations, and various corporate departments within Tim Hortons.

• Participate in special assignments and Tim Hortons-focused events within the community as needed.

• Ensure training plans are completed on schedule and to the required standard.

• Assist restaurant teams in demonstrating readiness and successfully complete the pre-opening operational assessment.

• Help new restaurants transition toward stable, confident, and self-sufficient operations through effective post-opening support, demonstrated by speed of service, guest satisfaction, and other operational goals.

Skills & Qualifications: • Guest Service/Hospitality-oriented team player with a “can-do” attitude.

• Passion for working with and coaching others.

• 1–2 years of food service/QSR-related experience is an asset.

• Experience working in a fast-paced, hands-on environment.

• Exceptional communication and interpersonal skills.

• University degree and/or college diploma in Operations Management, Hospitality, or Commerce is an asset.

• Willingness and enthusiasm to travel extensively across the USA for several weeks at a time.

Salary: Base salary range of $65,000 - 75,000. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.

Benefits: This position is benefits eligible and offers a comprehensive package: health benefits (medical, dental, vision and life insurance) offered upon hire date; fertility benefits to support family planning needs; a 401(k) plan with Company match available after the first year of service; time-off programs (PTO, sick leave, Company-observed holidays, and parental leave); short-term and long-term disability insurance; and telemedicine & mental wellness support. Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment. We are equally committed to professional development, offering various learning and development courses.

#timhortons

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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