National Lead, Specialty Care Key Account Management

About this role

National Lead, Specialty Care Key Account Management  

Rare Disease & Inflammation and Immunology  

Why Patients Need You  

Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and   customer oriented .   Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients.  

What You Will Achieve  

The US health system landscape is evolving rapidly. Consolidation and vertical integration among Leading Health Systems (LHSs) highlight the importance of integrated care delivery and population health in a progressively challenging market. As a result, Leading Health Systems are increasingly seeking strategic partnerships that require enterprise capabilities and executive sponsorship. From a Pfizer perspective, this sponsorship serves to further enable Pfizer Inc., current   Specialty Care   Key Account Management teams and other cross-functional teams by working collaboratively to deliver against key priorities across the enterprise. The National Lead for Specialty Care Key Account Management will serve to support the sustained momentum of the Specialty Care KAM Platform while building an innovative and collaborative approach that further enables each   brand   to strengthen LHS partnerships, solidify Pfizer as a Partner of Choice and drive results. This is an enterprise-scale leadership role with oversight of two Specialty Care KAM sub-organizations ,   National Account   roles,    HIT ,   and ACE   capabilities within   Rare Disease (RD) and Inflammation & Immunology (I&I)—spanning three therapeutic areas and four priority brands.  

The Key Account Management Lead will work cross-functionally, across Pfizer Specialty Care Leaders spanning the Rare Disease and Inflammation & Immunology therapeutic areas, to research, develop, manage, and evaluate complementary above-brand engagements, programs, and projects designed to test and   identify :  

• New models for and evolution of care delivery, enabling patient identification,   access   and activation.  

• New ways to   demonstrate   population health outcomes improvement, enabling Pfizer to better understand and impact patient care approaches across clinical development, product   launch   and complete product lifecycle.  

• New ways to engage with LHS stakeholders based on Pfizer and / or customer   need   and Pfizer and / or customer   expertise . Examples may include but will not be limited to evolution of care   pathway , reaching populations in rural areas, predictive analytics, social   determinants   and areas of digital innovation.  

The Key Account Management Lead will oversee leadership and day-to-day strategic planning to ensure   optimal   results and provide   people   leadership across the account team. The leader will align with the respective Brand Team Leads across the Rare Disease and Inflammation & Immunology portfolio to ensure effective coaching and execution of the strategic operating plan at an above-brand (therapeutic area) level, inspect account plans across the Integrated account team alongside Medical input, and use rigorous prioritization across the top leading health systems   and organized customers   as it relates to tradeoffs and resourcing. A critical component of this role is maximizing the value of the Specialty Care portfolio across Rare Disease and Inflammation & Immunology—deepening health system partnerships that support patient identification and access for complex, specialty therapies—while simultaneously architecting the commercial and KAM infrastructure to support current and future Specialty Care launches. This leader will be instrumental in shaping the health system environment, building the right institutional relationships, and ensuring Leading Health Systems are positioned   as committed partners across the Specialty Care portfolio. In doing so, the leader carries full commercial accountability across both the RD and I&I KAM sub-organizations, all three therapeutic areas, and the four priority brands that together represent   over   $4B in revenue—protecting and growing this base in line with an increasing forecast.  

The leader will collaboratively work with Medical ( i.e.   MOS, FMD) Leadership, Sales ( i.e.   RBD, RM) Leadership,   Patient   Solutions,    Marketing , Legal, CMO, and multi-stakeholder groups to enable alignment of strategies and   approach .  

The Lead will oversee a KAM platform focused on continuous improvement measured by clearly defined key performance indicators that serve as benchmarks for success across the Key Account Management team.  

The successful candidate will be expected to serve as a Pfizer Key Account Management & LHS expert, develop strong collaboration with the aligned leadership teams, senior global and US leads, and stay   closely connected   to new LHS initiatives being driven within the business.  

In addition to working cross-functionally within Pfizer and with Pfizer ELT, the candidate will be expected to engage externally to   establish   Pfizer as a leader for LHS innovation and a partner of choice.  

How You Will Achieve It  

External Leadership  

• Serve as an LHS innovation,   program   and project expert across the enterprise and with LHS partners  

• Develop LHS prioritization model,   validated   internally and externally, to guide experimentation and project focus  

• Develop innovative projects with leading healthcare systems , organized customers and super groups   that enable strategies to deliver broader access to medicines hallmarked by value-based principles  

• Development of key focus areas based on Pfizer needs and customer segmentation which highlights areas of mutual   expertise   and   need , allowing for targeted and focused experimentation  

• Understanding and remaining alert to major market challenges an

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