Senior Leader, Key Account Development

About this role

Company Overview Founded in 1910 , KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.  

Job Overview Are you ready to make your next career move to join our team as our Sr Leader, Key Account Development for KONE Americas? • Do you enjoy building executive customer relationships and driving account growth through strategic partnership and problem solving?

• Does managing internal stakeholders, customer expectations, and complex account priorities motivate you?

• Do you thrive in environments that require balancing multiple accounts, competing priorities, and evolving business needs?

• Are you skillful with CRM systems, account management tools, financial reporting, and presentation software?

• Do you demonstrate strong business acumen, customer focus, and a commitment to delivering measurable results?

• Are you committed to promoting a safety culture while maintaining operational excellence and regulatory compliance?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

Location of position: This is a remote position.

Job Duties As our Sr Leader, Key Account Development, you will successfully act as a player-coach leadership model, directly managing complex, high‑value accounts while providing guidance, coaching, and oversight to ensure consistent execution, best practices, and customer outcomes across the key account portfolio. The role drives account retention, growth, asset planning, and contract performance while supporting capability development and alignment across teams supporting similar customers. Lastly, you will be responsible for leading Core & Managed Key Account teams, including coaching, performance feedback, and account oversight.

You will bring 7+ years of progressive and successful experience in account management, service operations, or sales within the elevator or related industrial services industry to KONE. You will use the knowledge gained through your bachelor’s degree or equivalent experience (minimum 10 years) in service sales, service operations, or technical account management roles.

Other Listed Duties • Serve as the primary contact for key accounts, overseeing customer satisfaction, retention, contract compliance, and business growth.

• Present performance results, business recommendations, and account strategies to executive customers and internal leadership.

• Analyze account performance, financial metrics, and market trends to identify risks, opportunities, and corrective actions.

• Coach and mentor sales team members on account planning, customer engagement, opportunity management, and solution-based selling.

• Lead cross-functional collaboration to standardize account management practices, improve execution consistency, and strengthen customer relationships.

Other Hiring requirements • Demonstrated experience managing large, complex, multi site or national accounts.

• Proven experience acting in a lead, mentor, or informal people leadership role (e.g., training, coaching, managing performance).

• Experience influencing cross functional teams without direct authority.

Preferred Criteria • Prior experience leading national or enterprise customers.

• Experience supporting or guiding multiple account managers or project managers.

• Exposure to multi business line portfolio management.

• Formal training in solution-based selling, account management, project management, or leadership development. 

About KONE At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation : • We value your authentic self. 

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation 

• We care about the communities where we live and work. 

Just some of our many benefits include:  • Competitive salary 

• Flexible work schedule 

• Opportunities to learn and grow 

• 401K Employer Match

• 401k Employer Non-elective Contribution 

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance  

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

• Commuter Benefits

Annual Base Pay Range: This role has been categorized as a remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company.  Employees may live in any location within the area of the role’s scope of responsibility. The national hiring range for this role is $183,800 – $241,185.  The compensation package offered

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