Mini Bar Attendant

About this role

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock.   It's   about changing the world - little by little.   We're   the world's first mission-driven hotel   company   and   we've   got some lofty goals. All we ask is that you bring your true self and do all the good you can!  

MAIN DUTIES:  

The Minibar Attendant   is responsible for   managing and   maintaining   the in-room minibar   program to ensure a seamless,   accurate , and elevated guest experience. This role focuses on inventory control, cleanliness, accuracy of charges, and attentive guest service while upholding the luxury standards and service culture of 1 Hotels.  

GENERAL DUTIES:  

• Inventory in-room minibars, accessories, and promotional materials, replenishing items as needed  

• Maintain the cleanliness, organization, and presentation of each minibar according to brand standards  

• Utilize handheld devices and minibar software to accurately record inventory and sales  

• Monitor product availability,   expiration   dates, and stock levels to prevent shortages or expired items  

• Prepare and organize minibar restocking carts prior to service rounds  

• Transport carts efficiently to assigned floors and guest rooms scheduled for minibar service  

• Ensure   accurate   posting of minibar charges to guest folios   in accordance with   hotel procedures  

• Respond promptly and courteously to guest requests related to minibar items or inquiries  

• Communicate discrepancies, maintenance issues, or operational concerns to management   in a timely manner  

• Coordinate with Housekeeping and Front Office teams to ensure rooms are ready for minibar service  

• Handle minibar products and hotel assets with care to prevent loss or damage  

• Maintain   accurate   records and documentation related to minibar operations  

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications;   properly store   flammable materials  

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues  

• Ensure uniform and personal appearance are clean and professional  

• Maintain confidentiality of proprietary information  

• Embody the 1 Hotels Vision,   Mission   and Compass; deliver on Our Promise, provide Good-Natured   Service   and uphold our Brand Pillars  

• Perform other reasonable job-related duties as assigned  

QUALIFICATIONS & SKILLS:  

• Previous   hospitality, minibar, housekeeping, or inventory experience preferred  

• Strong attention to detail and accuracy, particularly with inventory and financial postings  

• Basic computer skills and ability to use handheld devices and inventory software  

• Excellent guest service and communication skills  

• Ability to work independently and manage time effectively  

• Physical ability to stand, walk, bend, reach, and   lift up   to 25 pounds throughout the shift  

• Ability to maneuver carts and work in confined spaces, including guest rooms and service corridors  

• Flexible schedule, including weekends and holidays, as business needs require  

Due to the nature of the hospitality industry, employees   are required to   work varying schedules, including holidays, to accommodate the business and demands of the hotel  

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position .    Employees will   be required   to perform any other job-related duties assigned by their supervisor .  

Starwood Hotels   is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special   accommodation , please visit People Operations.  

Please note that your job description is not   an exhaustive   of tasks and duties, but   serves   a guideline for daily duties, which may change from time to time.  

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

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