mClub Lounge Attendant

About this role

About Us

Surround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall. The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting. Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes. We also offer free parking on site and hotel discounts with all Marriott brands worldwide. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation Salary Range: $26.00 - $26.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No Overview

Assist the Director of Food and Beverage in maintaining a clean, welcoming, and well-presented environment while delivering exceptional hospitality and personalized guest service within the mClub Lounge experience.

This role is responsible for creating a warm and inviting atmosphere for Marriott Bonvoy guests by maintaining lounge presentation standards, replenishing food and beverage offerings, and proactively assisting guests throughout their visit.

At Marriott La Jolla, this position plays an important role in elevating the guest experience through attentiveness, professionalism, hospitality, and operational consistency.

Essential Duties and Responsibilities The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation: • Welcome and engage guests in a friendly, professional, and hospitable manner. • Maintain cleanliness, organization, and overall presentation of the mClub Lounge throughout all meal periods. • Promptly clear and reset tables, ensuring the lounge remains clean, stocked, and guest-ready at all times. • Replenish food, beverage, coffee, condiments, silverware, linens, and other service items as needed. • Monitor lounge presentation and proactively address cleanliness or stocking concerns before they impact the guest experience. • Assist guests with questions regarding hotel amenities, lounge offerings, meal periods, and hotel services. • Maintain cleanliness and organization of service stations, storage areas, and dining areas. • Transport dirty tableware and service items to dishwashing areas for proper cleaning and sanitation. • Communicate operational or guest concerns promptly to leadership. • Support operational flow and guest satisfaction during high occupancy and peak service periods. • Maintain professionalism, urgency, and attention to detail throughout the shift. • Comply with attendance expectations and maintain schedule flexibility, including weekends, holidays, AM shifts, and PM shifts based on operational needs. • Perform any other job-related duties as assigned.  

Success in This Role The most successful candidates in this role are individuals who: • Enjoy interacting with guests and creating welcoming experiences • Maintain a polished and professional presence • Take pride in cleanliness and presentation standards • Demonstrate strong attention to detail • Anticipate guest needs proactively • Thrive in guest-facing hospitality environments • Maintain a positive attitude during busy operational periods  

Qualifications and Skills • Knowledge of appropriate table settings, food presentation, and service ware preferred. • Prior hospitality, lounge, restaurant, or guest service experience preferred. • Ability to communicate professionally and warmly with guests and team members. • Ability to work independently while maintaining operational awareness. • Ability to maintain cleanliness and presentation standards consistently throughout the shift. • Ability to grasp, lift, carry, or otherwise transport up to 50 lbs. with or without reasonable accommodation. • Ability to move or push goods on carts or hand trucks weighing up to 150 lbs. with or without reasonable accommodation. • Ability to stand and move throughout the lounge for extended periods with or without reasonable accommodation. • Effective verbal and written communication skills. • Ability to adapt communication style to suit different audiences including guests, supervisors, coworkers, and the public.  

Equal Opportunity Employer HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental  programs through Anthem Blue Cross Blue Shield as well as  Vision insurance programs  ​through EyeMed.   ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.   HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Sav

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