Microsoft Dynamics 365 ERP Operations Solution Architect

About this role

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description: What It Means to Be a Consultant at Crowe Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.

In management at Crowe, you play a pivotal role in leading teams, guiding project execution, and deepening client relationships. You are expected to contribute to account planning, identify opportunities to add value, and ensure high-quality delivery. As your responsibilities expand, you take on broader account ownership, balancing project leadership with growing involvement in client strategy and solution development.

Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

At Crowe, you'll work alongside experienced professionals who are passionate about helping clients solve complex business challenges. We invest in your professional growth through continuous learning, leadership development, and opportunities to work on innovative, large-scale transformation initiatives. You'll have the opportunity to make a meaningful impact while building a rewarding career in a collaborative, inclusive, and entrepreneurial environment.

About the Role At Crowe, our Microsoft Business Applications practice helps organizations transform their operations through innovative, technology-enabled solutions. As a Manager – D365 ERP Operations Implementation Architect, you will play a strategic leadership role in designing and delivering Microsoft Dynamics 365 ERP Operations solutions that drive operational excellence and business transformation for our clients.

In this client-facing role, you'll combine deep functional and technical expertise with strong consulting skills to architect enterprise solutions, lead implementation teams, mentor consultants, and serve as a trusted advisor throughout the project lifecycle. You'll collaborate with cross-functional teams to deliver high-quality implementations while helping clients modernize supply chain, manufacturing, inventory, procurement, and operational processes.

If you're passionate about solving complex business challenges, building lasting client relationships, and leading transformational ERP implementations, we'd love to meet you.

What You'll Do As a Manager, you will provide leadership across solution architecture, implementation delivery, and client engagement by:

Solution Architecture & Implementation • Lead the architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations solutions aligned to client business objectives and industry best practices.

• Design comprehensive solution architectures including system integrations, data management, and application security.

• Configure D365 ERP Operations modules including: • Sales

• Purchasing

• Inventory Management

• Warehouse Management

• Production

• Planning

• Product Information Management

• Asset Management

• Additional operations and supply chain capabilities

• Develop functional solution designs for system enhancements and customizations across operations and logistics processes.

• Analyze and optimize business processes to maximize the capabilities of Microsoft Dynamics 365 ERP.

Client Leadership & Consulting • Partner with executive stakeholders and business users to understand operational requirements and translate them into scalable ERP solutions.

• Lead requirements gathering workshops and develop functional specifications, business scenarios, and solution documentation.

• Serve as a trusted advisor throughout implementation, providing functional and technical guidance while building strong client relationships.

• Support organizational change by developing training materials, conducting user training, and driving user adoption.

Delivery Excellence • Lead solution testing, quality assurance, and validation activities through comprehensive test plans, test cases, and execution.

• Produce high-quality functional documentation, business process documentation, design specifications, and testing artifacts.

• Manage project deliverables, identify implementation risks, and proactively communicate mitigation strategies to project leadership.

• Collaborate with project managers, developers, business analysts, change management professionals, and cross-functional delivery teams to ensure successful implementations.

Leadership & Practice Development • Mentor and develop consultants by sharing technical knowledge, best practices, and implementation experience.

• Stay current on Microsoft Dynamics 365 ERP innovations, emerging technologies, and industry trends.

• Help shape the practice's ERP strategy by identifying new service offerings and

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