Medical Services Specialist I

About this role

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Day - 08 Hour (United States of America)

Bilingual Spanish preferred

This is a Stanford Blood Center job.

A Brief Overview Provides routine administrative or operational support for Medical Services processes working from detailed instructions or under direct supervision.

Locations Stanford Blood Center

What you will do • Under general supervision of the manager, generates donor notification letters weekly, routes to Manager to review, and prepares mailings. • Receives reinstatement requests and works with Medical Services Manager to determine re-qualification status. • Schedules re-test appointments and provides next step instructions to donors. • Submits reinstatement requests for SBC MD evaluation and under general supervision of the manager, notifies donors of their reinstatement status. • Works with Manager and MarCom to develop donor outreach strategies to increase reinstatement opportunities for former blood donors. • Supports Manager in managing departmental SOPs. Operates multiple software programs including BECS (blood establishment computer system), EtQ Reliance program (document control, EDRs, donor comments), HemaConnect (appointment scheduling) and other required software. Helps maintain department dashboards and helps with the development of new dashboards. • Supports Manager with post donation information forms (PDIFs) and processes related to abnormal PLT count donor and product management. Updates PDIFs and the BECS with donor and product management updates. • Complies with governmental regulations and Stanford Health Care and Blood Center policies regarding health and safety. Observes and supports good health and safety practices. • Strictly observes privacy and security related policies, procedures and practices to preserve the integrity and confidentiality of medical and other sensitive information pertaining to donors, patients, research subjects, and team members. Acts as a responsible information steward and treat information as sensitive and confidential in accordance with federal and state laws and with professional ethics, accreditation standards and legal requirements. Does not disclose protected health information inappropriately. • May be required to enter areas where other individuals work with human blood; potential may exist for unanticipated exposure to bloodborne pathogens by splash or spill.

Education Qualifications • 2-year college degree required with preferred major or minor in public health, sociomedical sciences, behavioral health or other health related specialty required.

Experience Qualifications • One (1) year working in a healthcare setting or health related industry preferred.

Required Knowledge, Skills and Abilities • Proficiency using Windows-based office software and email applications (Microsoft Office suite). • Strong organizational skills and attention to detail. • Ability to prioritize and multi-task. • Ability to speak and write effectively. • Ability to provide customer service, solve problems, and be resourceful. • Ability to adjust communications to fit the needs and level of understanding of the receiver. • Ability to exercise calmness in stressful situations.

Physical Demands and Work Conditions

Physical Demands • Frequent Sitting. • Occasional Walking. • Occasional Standing. • Occasional Bending. • Seldom Squatting. • Seldom Climbing. • Seldom Kneeling. • Never Crawling. • Frequent Hand Use. • Frequent Repetitive Motion Hand Use. • Frequent Grasping. • Frequent Fine Manipulation. • Frequent Pushing and Pulling. • Seldom Reaching (above shoulder level). • Occasional Twisting and Turning (Neck and Waist). • Frequent Vision (Color, Peripheral, Distance, Focus). • Constant Other (please list each item under Comments). Computer use

Lifting • Seldom lifting of 0 - 10 lbs. • Seldom lifting of 11 - 20 lbs. • lifting of 21 - 30 lbs. 0 to 0 in height • lifting of 31 - 40 lbs. 0 to 0 in height • lifting of 40+ lbs. 0 to 0 in height

Carrying • Seldom lifting of 0 - 10 lbs. • Seldom lifting of 11 - 20 lbs. • lifting of 21 - 30 lbs. 0 to 0 in height • lifting of 31 - 40 lbs. 0 to 0 in height • lifting of 40+ lbs. 0 to 0 in height

Blood Borne Pathogens • Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in   all of   its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disabilit

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