Manager Operations Process

About this role

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Manage store operations programs and processes that directly support the field organization, including key initiatives such as Store Walks, the TOM Program, and RCS/DCS Program. Partner with field leaders and cross-functional teams to drive operational consistency, improve store execution, and identify opportunities to simplify and enhance processes that support stores and field associates.

Preferred Qualifications

Key Responsibilities: • Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field. • Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements. • Manage day to day processes related to their areas of responsibility. Create and maintain project work plans. • Manage issues and roadblocks that arise related to their area of responsibility. • Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement. • Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot. • Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise. • Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes. • Maintain knowledge base regarding specific operations and processes within store operations • Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports: • Direct and indirect reports typically include 2-5 Business Analysts. • Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others. • Typically procedures for analyzing situations and making conclusions are very diverse. • Typically considers among many different options or procedures when solving problems. • Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements: • Typically requires overnight travel less than 10% of the time.

Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. • Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States.

Preferred Qualifications: • 3+ years of retail operations experience, field support, or process management in a related area. • Experience partnering with field leaders and supporting large-scale operational programs and initiatives. • References to Operations Strategy and major strategic initiatives within the Position Purpose. • PMI certification as a preferred qualification.

Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education: • No additional education

Minimum Years of Work Experience: • 5

Preferred Years of Work Experience: • No additional years of experience

Minimum Leadership Experience: • None

Preferred Leadership Experience: • None

Certifications: • None

Competencies: • Strong business, functional and/or store knowledge for their area of responsibility • Leadership and management experience preferred • Strong operations, retail and/or field experience required • Ability to partner/communicate well with the field/stores • High sense of urgency in responding to field needs • Strong big picture; strategic thinking skills • Strong quantitative skills such as statistics and data analysis.

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