Manager - Operations

About this role

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Position Summary

The Dispatch Manager is responsible for leading and overseeing the daily dispatch operations for the Pilot Team. This role ensures efficient routing, scheduling, communication, and execution of deliveries while maintaining high levels of customer service, safety, productivity, and compliance. The Dispatch Manager works closely with drivers, warehouse personnel, customers, and leadership to ensure on-time service and operational excellence.

Key Responsibilities Dispatch Operations • Manage daily dispatch activities for all delivery routes and linehaul movements.

• Coordinate driver assignments, route planning, and equipment utilization.

• Monitor delivery progress and proactively address service disruptions.

• Ensure timely communication of pickup and delivery schedules.

• Optimize routes to improve efficiency, reduce costs, and maximize service levels.

• Maintain accurate dispatch records and reporting.

Team Leadership • Supervise and support dispatch personnel and drivers.

• Conduct daily huddles and operational meetings.

• Coach employees on performance expectations and company procedures.

• Foster a culture of accountability, safety, teamwork, and customer focus.

• Assist with staffing, scheduling, training, and performance management.

Customer Service • Serve as the primary point of contact for operational escalations.

• Ensure customer commitments are met consistently.

• Communicate service updates, delays, and resolution plans to customers.

• Develop strong relationships with customers and operational partners.

Safety & Compliance • Promote compliance with all company safety policies and DOT regulations.

• Monitor hours of service, driver qualifications, and regulatory requirements.

• Investigate and document service failures, accidents, and operational incidents.

• Participate in safety audits and corrective action programs.

Performance Management • Track and report key performance indicators (KPIs), including:

• On-Time Delivery (OTD)

• Route Efficiency

• Driver Productivity

• Service Failures

• Customer Satisfaction

• Equipment Utilization

• Implement corrective actions to improve operational performance.

• Support continuous improvement initiatives throughout the operation.

Collaboration • Work closely with warehouse, transportation, customer service, and leadership teams.

• Coordinate peak-season planning and special projects.

• Assist with customer implementations, account launches, and operational transitions.

Qualifications Education & Experience • High school diploma or GED required.

• Associate's or Bachelor's degree in Logistics, Transportation, Supply Chain, or Business preferred.

• Minimum 3-5 years of transportation, dispatch, or logistics experience.

• Minimum 2 years of leadership or supervisory experience preferred.

Skills & Competencies • Strong leadership and decision-making skills.

• Excellent communication and conflict-resolution abilities.

• Knowledge of transportation management systems (TMS) and dispatch software.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Office Suite, especially Excel.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Customer-focused mindset with strong attention to detail.

Physical Requirements • Ability to work in an office and warehouse environment.

• Ability to sit, stand, walk, and use computer systems for extended periods.

• May require occasional after-hours, weekend, or on-call support.

Success Measures A successful Dispatch Manager will: • Achieve and maintain high on-time delivery performance.

• Reduce service failures and operational costs.

• Develop and retain a high-performing dispatch and driver team.

• Maintain compliance with safety and regulatory requirements.

• Deliver exceptional customer service while supporting operational growth.

Summary

The Terminal Manager will lead the Maersk/CMCA Depot Operations Business Unit. Overall, responsible for the financial performance of the depot operation, in addition to the site and operational safety, productivity, labor relations, and customer experience.

Key Responsibilities • Lead the APM-M Safety, Environmental, and Health & Wellness measures to ensure we meet our industry-leading obligations to keep our people, environment, equipment, and cargo free from harm. 

• Lead the customer relations efforts in all aspects of the facilities operations, earning their trust and growing the business.

• The position focuses on developing and scaling operations at the Maersk/CMCA site and Bayport-area facilities (including the Port of Houston and Barbour’s Cut) to achieve global operational standards.

• Ensure employee recruitment, training, engagement and effective labor relations are a priority of the team leadership.

• Ensure financial performance and effective fiscal responsibility are driven through the organization with focus on competitive margins, asset utili

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