Manager Contracts & Custodial Services - Enterprise Physical Operations

About this role

Location ST. LOUIS, MO 63130

 Scheduled Hours 40

Position Summary The Manager Contracts and Custodial Services develops and coordinates strategic plans with key administrators and partners to advance various campus initiatives, including special and national events such as commencement, WILD, Thurtene Carnival, and the Presidential Debates. They are responsible for the strategic oversight, administration, and performance management of contracted custodial services across the organization’s facilities and serves as the primary liaison between internal stakeholders and contracted custodial service, waste, and pest management providers, ensuring that services are delivered safely, efficiently, consistently, and in accordance with contractual requirements, institutional standards, and applicable regulations.

The Manager provides operational leadership, monitors contractor performance, manages service-level expectations, evaluates quality and compliance, and identifies opportunities to improve cleanliness, customer service, cost effectiveness, and overall facility operations. This requires a variety of soft skills, education and experience to effectively lead and influence these key initiatives including contract negotiations, policy changes and operational alliance with key campus partners.

The Manager is responsible for the coordination, planning, and management of the housekeeping program and contract compliance of outsourced building services on the Danforth Campus, West Campus, South Campus, North Campus, Lewis Center, and other off campus facilities, and additionally provides direction and oversight for the contracted custodial team including identifying priorities and feedback for their 150-200+ staff.

This position works closely with contractors and campus partners to implement best industry practices, continuous improvement, sustainability, and provides technical review of cleaning products and processes. The Manager is responsible for meeting or exceeding the campus community’s performance requirements within departmental budgets.

Job Description

Primary Duties & Responsibilities:

• Establishes and maintains relationships with key administrators and campus partners to develop and coordinate strategic plans to advance various initiatives including  special and national events such as commencement, WILD, Thurtene Carnival, and the Presidential Debates. • Consults with clients regarding concerns about cleaning frequencies, standards, appearance, etc. • Consults, coordinates and plans with numerous University schools, departments, and organizations to provide support services for a wide variety of event programs, and official functions. • Develops and implements strategic plans, goals, and objectives for the custodial contract services program, events and strategic initiatives.  • Defines performance metrics, benchmarks, and quality standards to monitor and evaluate service delivery. • Analyzes data and trends to identify areas for improvement and recommends proactive initiatives. • Ensures vendor compliance to contract provisions and responsible for participating in the negotiation with contractor agreements, contracts and budgeting. This includes but is not limited to administration and management of the custodial base contract requirements and specialty services. This position monitors, inspects, provides logistical support, and communicates the University’s needs in accord with departmental and campus wide needs and requirements. • Manages and provides technical assistance to ensure proper methods and products are being used to comply with the University, environmental, sustainability, warrantee, and community safety requirements and objectives. • Manages departmental direct reports performance and their coordination, planning, and management of the housekeeping program and contract compliance. • Plans, develops and supports internal and external customers in the planning, coordination and logistics of major events and operations. Consults on construction projects, to include checking drawings, finishes, waste management sites, etc. and upcoming budget impacts. Provide recommendations to Capital Projects and Design teams. • Performs other duties as assigned.

Working Conditions: Job Location/Working Conditions • Normal office environment • Requires extensive safety training • Alternative work schedules • Circumstances will require weekend and/or night hours • Exposure to chemicals • High noise environment • On-Call • Requires protective devices • Dust, dirt, grease or other disagreeable elements • Exposure to moving machinery • Patient care setting • Ability to travel to various on- and off-campus locations

Physical Effort • Typically sitting at desk or table • Typically standing or walking • Typically running or climbing • Typically bending, crouching, stooping • Repetitive wrist, hand or finger movement • Using tools requiring high dexterity • Occasional lifting (25 lbs or less) • Occasional lifting (25 – 50 lbs) • Frequent lifting 25 lbs or more

Equipment Check • Office equipment • Simple hand tools • Heavy equipment (buffers, mowers, forklift, etc.)

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Associate degree or combination of education and experience may substitute for minimum education. Certifications /Professional Licenses : No specific certification/professional license is required for this position.

Work Experience: Leadership In A University, Hospital, Or Large Corporate/Industrial Setting (7 Years), Management (5 Years) Skills: Not Applicable Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for

Similar jobs

• Custodian I (2nd shift) - Enterprise Physical Operations — Washington University in St. Louis · Washington University Medical Campus
• Custodian I (PRN) - Relief Staff (2nd & 3rd shift) - Enterprise Physical Operations — Washington University in St. Louis · St. Louis, MO
• Assistant Director Facilities Engineering - Enterprise Physical Operations — Washington University in St. Louis · Washington University Medical Campus
• Facilities System Lead - Enterprise Physical Operations — Washington University in St. Louis · Washington University Medical Campus
• Program Coordinator II - Administration - Enterprise Physical Operations — Washington University in St. Louis · Washington University Medical Campus
• Project Coordinator I (Project Management & Planning) - Enterprise Physical Operations — Washington University in St. Louis · Washington University Medical Campus
• Capital Projects Accountant - Enterprise Physical Operations — Washington University in St. Louis · Washington University Danforth Campus | Washington University Medical Campus
• Planner I (Administration & Operations) - Enterprise Physical Operations — Washington University in St. Louis · Washington University Medical Campus | Washington University Danforth Campus