Manager - Catering Operations

About this role

Job Posting Title: Manager - Catering Operations Req ID: 10158272 Job Description: Job Description: The Manager, Catering Operations leads a cross-functional, Front of House-focused team that coordinates all convention and group activity across a region in Resort and/or Park Operations, overseeing the execution of meetings and events held throughout WDW Resorts, theme parks, water parks, and Disney Springs.

This leader oversees a team of salaried, hourly, and O&T Cast Members and reports to the Senior Event Operations Director.

Position Responsibilities: • Oversee and manage all aspects of Front of House catering operations across Walt Disney World Resorts, theme parks, water parks, and Disney Springs.

• Lead a team dedicated to delivering exceptional service and creating memorable guest experiences.

• Develop and mentor direct reports through regular coaching, feedback, and career development conversations, building a strong bench of future leaders.

• Develop and maintain strong client relationships, ensuring their needs and expectations are consistently met and exceeded.

• Partner closely with Culinary, Event Services, Sales, and Marketing to plan, organize, and execute catering events of varying sizes and themes.

• Develop and implement strategies to drive revenue, reduce costs, and improve overall profitability.

• Ensure all catering services uphold Disney's high-quality standards and comply with local health and safety regulations.

• Monitor and analyze key performance metrics to identify opportunities for improvement and drive operational change.

• Foster a positive work environment that encourages teamwork and professional growth across the team.

• Manage catering inventory and equipment, ensuring proper maintenance, storage, and availability.

• Stay current on industry trends and best practices, continuously seeking improvement and innovation, and recommending enhancements that elevate the guest experience.

Basic Qualifications: • Minimum 7 years of leadership experience in Catering, Conventions, or related event/F&B roles.

• Proven, inspirational leader with experience developing and succession planning a high-performing team of both salaried and hourly Cast Members.

• Ability to optimize financial performance through efficient and effective allocation of labor and other expense resources to deliver outstanding service and event execution.

• Strong understanding of F&B catering logistics, menu design, food and beverage quality assurance, safety, food safety, and sanitation.

• Exceptional relationship-building skills, with the ability to partner effectively across multiple functions and levels of leadership.

• Ability to influence thinking and apply complex strategies.

• Strong understanding of the STCU contract, where applicable.

• Ability to interpret and apply financial results.

• Working knowledge of emerging and current technologies supporting group business.

• Excellent written and verbal communication skills.

• Strong computer proficiency, including Email, Word, Excel, and PowerPoint.

• Ability to work varying shifts within a 24/7 operation, including weekends and holidays.

Preferred Qualifications: • Proven career experience in Group & Convention and/or Food & Beverage business or industries.

• Working knowledge of Walt Disney World and The Walt Disney Company's organizational structure.

• Experience with continuous improvement methodologies.

Required Education: • Bachelor's degree or equivalent experience.

The hiring range for this position in Orlando, FL is $120,800 to $161,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: Commercial Strategy Job Posting Primary Business: Sales & Catering (WDW) Primary Job Posting Category: Commercial-Catering Ops Employment Type: Full time Primary City, State, Region, Postal Code: Lake Buena Vista, FL, USA Alternate City, State, Region, Postal Code:

Date Posted: 2026-08-19

Similar jobs

• Catering Manager — Nexdine · Burlington, MA | Danvers, MA | Andover, MA
• Supervisor, Catering — Guest Services · Lakeland, FL
• Senior Catering Sales Manager — SH Hotels & Resorts · Treehouse Silicon Valley
• Senior Catering Sales Manager — Loewshotels · AZ - Tucson - Loews Ventana Canyon
• Manager - Operations — A.P. Moller - Maersk · New York, Inwood, 11096, United States
• Manager - Operations — A.P. Moller - Maersk · Washington, Fife, 98424, United States
• Manager - Operations — Sonaca North America · Tulsa, OK
• Manager, Food Operations — Gategroup · Chantilly, VA