LTSS Office Assistant 2 - Reception

About this role

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range: $26.07 - $32.06 Hourly Department: Department of County Human Services (DCHS) Job Type: Regular Represented Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): August 21, 2026 The Opportunity:

We invite you to join our team in making a meaningful difference. We are seeking dedicated professionals committed to exceptional customer service and efficient office administration. If you possess the drive to serve our diverse community, we encourage you to submit your application today.

Aging, Disability and Veterans Services a division of Multnomah County Department of County Human Services (DCHS) is seeking dedicated and compassionate individuals to provide services as a Receptionist (Office Assistant 2). This recruitment will be open for 7 days or until we receive 150 applications whichever comes first.

The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part time, temporary, or on-call positions at any of our locations. • East Branch located at 600 NE 8th St, Gresham, OR 97030

• Mid Branch located at 11982 NE Glisan St, Portland, OR 97220

• N/NE Branch located at Walnut Park Complex, 5329 NE MLK Jr Blvd, Portland, OR 97211

• Southeast Branch located at 4610 SE Belmont St, Portland, OR 97215

• West Branch located at 209 SW 4th Ave, 1st floor Portland, OR 97204

About the position: As an Office Assistant 2 you will be the first point of contact for clients and the public. You will perform clerical and customer service functions and will be cross trained to cover a variety of duties to support team members and serve customers of multiple programs located within Aging, Disability and Veterans Services, Multnomah County.

Primary responsibilities include: • Serve as the initial point of contact, accurately capturing data and facilitating seamless intake processes across multiple information systems.

• Efficiently coordinate client appointment scheduling and calendar management.

• Support front desk operations and traffic flow, maintaining focus while handling competing priorities in a dynamic environment.

• Manage telephonic communications, effectively routing inquiries to the appropriate staff.

• Uphold rigorous standards for incoming document management, encompassing digital imaging, systematic archival, and the maintenance of essential documentation .

• Ensure the operational readiness and professional appearance of public-facing office spaces, interview rooms, and administrative equipment.

The successful candidate will demonstrate: • Champion a culture of respect, inclusiveness, and appreciation for diverse perspectives, backgrounds, and values.

• Demonstrate adaptability and agility in transitioning seamlessly between diverse operational tasks.

• Exhibit patience and emotional intelligence when navigating challenging or sensitive customer interactions.

• Apply advanced proficiency in office software and rigorous adherence to procedural protocols.

• Independently resolve customer inquiries and complaints with professional acumen.

• Effectively prioritize and manage competing priorities within a high-volume, dynamic office environment.

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .

Minimum Qualifications/Transferable Skills*: • Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values. • Equivalent to the completion of the twelfth grade; AND • One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 1-4 years of qualifying training and/or experience). • Must pass a criminal background check

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply.

*Transferable Skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation:

The Application Packet: Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity.

Your completed application must include all of the following: • Resume: Completed online application and/or resume. • Cover Letter: Please attach your cover letter as a separate document. Please be thorough in your responses, as these materials will be scored and determine your eligibility to advance in this recruitment process. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable. Your cover letter should address below: (1) Please tell us about your Receptionist experience in a fast paced environment? (2) Please describe your experience using de-escalation skills in solving a conflict? (3) Please describe your data-entry skills? What software have you used including managing a database. (4) What is your preferred location/s?

Note for Internal candidates: After you have submitted your application, please check your Workday inbox and complete the Veterans’ Preference Questionnaire prior to application deadline Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference for this re

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