On-Call Office Assistant 2

About this role

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range: $26.07 - $32.06 Hourly Department: Health Department Job Type: On-Call Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): August 24, 2026 The Opportunity: This Work Matters!

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.  At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. 

Are you ready to be the welcoming face and professional first point of contact for our patients and the public? We are seeking a dedicated On-Call Office Assistant 2 to join our clinic team. In this vital role, you will provide consistent, high-quality customer service, ensuring a smooth and positive experience for everyone who walks through our doors. This position works in a fast-paced environment where multitasking and use of several computer systems are essential to clinic operations. If you are organized, friendly, and committed to accuracy, we invite you to apply and help us keep our medical teams running efficiently!

As the On-Call Office Assistant 2 , you will:  • Serve as the first point of contact for clients, greets clients and visitors at the front desk; provide information regarding the clinic and other resources, and refer to other services as needed. 

• Act as a liaison with treatment staff and providers relaying information about patient needs such as walk-ins, paperwork or prescription pick ups.

• Make appointments in Epic, requesting interpreters as necessary; write accurate notes for reasons for patient appointments in the note field.

• Check patients in; obtain and/or verify demographic information and insurance coverage utilizing appropriate databases; and update registration and accounts in Epic. 

• Resolve insurance issues as they arise and notify supervisor, as needed

• Collect co-pays and payments on account balances following established cash handling policies and procedures.

• Review priority messages; take appropriate follow-up action.

• Receive, review and distribute client documents such as medical records from other clinics, faxes requesting prescriptions, or requests for medical records; route documents to medical staff for review.

• Prepare documents for scanning/indexing by attaching client medical record numbers; verify consent information is entered into Epic correctly, correct if needed. 

• Track release of information requests to assure they are received in a timely fashion for patient care.

• Ensure next day and future appointments have the appropriate third party liability coverage and/or clients have been screened by the Eligibility team.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. 

Minimum Qualifications/Transferable Skills*: • Education/ training equivalent to equivalent to completion of the twelfth grade 

• One (1) to four (4) years of relevant experience that demonstrates the ability to perform the duties of the position.

• Must pass a reference check.

Preferred Qualifications/ Transferable Skills* : You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills. • Excellent writing, speaking, listening, and communication skills

• Experience providing advice or technical assistance to the public

• Ability to organize, prioritize and complete a variety of tasks simultaneously

• Previous experience working with culturally and individually diverse groups

• Experience with EPIC or similar electronic health record system

• Ability to speak, read, and write in Spanish

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION: The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: • Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Background, reference, and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be d

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