LN Venues, Director of Premium Sales and Service

About this role

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com .

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB The Director of Premium Sales & Service is responsible for the long-term retention and growth of our full season, membership, group, and hospitality package members as well as other revenue-generating programs as added to the product portfolio. This will include the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals. This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.

WHAT THIS ROLE WILL DO • Responsible for establishing, nurturing and maximizing positive relationships with existing members and annually renewing their full season memberships via all touch points- calls, emails, seat visits and events 

• Design, present and execute annual proposals to existing premium clients and referrals

• Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts

• Meet and exceed specific levels of activity, appointments and revenue goals while exceeding the member expectation

• Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitor’s Bureau, Chambers of Commerce, Meeting Planners Associations, and similar type organizations

• Work in partnership with the Director of Regional Business Development as well as Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience is exceeding expectations

• Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes

• Report directly to the Regional Director

WHAT THIS PERSON WILL BRING • Bachelor’s degree in sports/entertainment management, business or related field is required

• Five to ten years direct business to business sales experience, preferably in premium seat sales, sponsorship, media or sports marketing

• A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization

• Demonstrated experience in managing sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure

• Self-starter and entrepreneurial spirit with hands-on approach towards retention of existing memberships

• Highly motivated, naturally assertive, with a positive attitude

• Excellent organizational and time-management skills

• Prior experience with Archtics and KORE/Salesforce.com is a plus

BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH : 401(k) program with company match, stock reimbursement program FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS : Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical

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