LN Venues, Box Office Manager - Punch Line Irving

About this role

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com .

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB Live Nation is seeking qualified Box Office Managers to oversee ticketing operations Punch Line Irving. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner.  The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.

This position will manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated and third-party venues, as necessary. 

WHAT THIS ROLE WILL DO

Managerial Duties • Serve as the main Ticketing contact for all events at the venue(s) or locations assigned • Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners • Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel • Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures • Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed • Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.) • Create a positive & collaborative working environment and maintain staff morale • Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise

Event Management • Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software • Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details • Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion • Assist with the monitoring of all ticket inventory • Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue • Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue • Ensure ADA Compliant Ticketing Practices

Accounting/Financial Duties • Maintain accurate Box Office accounting records and archives • Ensure venue Box Office staff adheres to company’s cash handling policies and procedures • Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting • Responsible for the preparation of all Box Office settlement reports on event nights • Actively participate in event settlements, as needed

Other Duties • Monitor all ticketing software and hardware and report any issues immediately • Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc. • Keep current with all key ticketing trends in entertainment industry • Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead • Any additional duties as assigned by leadership

WHAT THIS PERSON WILL BRING • Bachelor’s degree from an accredited university or comparable work experience • 2-3 years’ experience as a Box Office manager or representative, including management level work experience •  Strong knowledge of customer service, computer operations, and accounting/cash management procedures • Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite • Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings • Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact • Ability to communicate respectfully with diplomacy across all levels of business is essential • Excellent oral and written communication skills • Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.) • Ability to work evening and weekend hours, based on the needs of daily business operations • Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines

BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH : 401(k) program with compan

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