Lead Customer Onboarding Strategy & Operations Manager

About this role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “ Most Admired Company ” in the healthcare wholesaler category by FORTUNE, a “ Best Place to Work ” by the Human Rights Campaign Foundation, and a top  military-friendly company  by Military Friendly. For more info, visit  www.mckesson.com .

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Position Summary

McKesson is seeking to add a Lead Customer Onboarding Strategy & Operations Manager .

McKesson is seeking a Lead Customer Onboarding Strategy & Operations Manager to establish, govern, and continuously improve the customer onboarding operating model across U.S. Pharma Distribution. This role serves as the business owner of the onboarding capability, partnering with Product Management, business leaders, and technology teams to define how onboarding works across functions, systems, and customer segments.

The position is responsible for translating business strategy into scalable operating models, governance structures, decision frameworks, business processes, performance measures, and cross-functional ways of working.

As a senior individual contributor, this role provides leadership through influence, driving alignment across Sales, Customer Onboarding, Credit, Master Data, Compliance, Pricing, Product, and Technology teams. Success requires balancing strategic thinking with operational execution while ensuring onboarding continues to evolve as a scalable enterprise capability.

Key Responsibilities

Onboarding Strategy & Operating Model • Define and continuously evolve the enterprise onboarding operating model.

• Establish clear ownership, decision rights, governance structures, and performance measures across the onboarding lifecycle.

• Partner with business leaders to identify opportunities to simplify and standardize onboarding processes.

• Ensure onboarding objectives align with broader business, customer, and technology strategies.

Governance & Cross-Functional Alignment • Serve as the central point of coordination for onboarding-related initiatives, ensuring work across teams aligns to common priorities and outcomes.

• Facilitate governance forums, decision-making processes, and executive discussions.

• Drive resolution of cross-functional issues, dependencies, ownership gaps, and process inconsistencies.

• Foster alignment across operational, commercial, product, and technology stakeholders. 

Business Process Design & Continuous Improvement • Evaluate current-state onboarding processes and identify opportunities to improve efficiency, transparency, quality, and customer experience.

• Design future-state workflows, handoffs, controls, service models, and business rules.

• Identify opportunities for automation, workflow orchestration, and operational simplification.

• Establish mechanisms to continuously monitor, measure, and improve onboarding performance. 

Product & Business Partnership • Partner closely with Product Owners and Product Management to ensure business requirements, operational needs, and customer experiences are reflected in platform capabilities and enhancements.

• Provide business leadership during process redesign and technology implementation efforts.

• Translate operational needs into clearly defined business requirements and success measures.

• Ensure process, people, and technology decisions work together as a cohesive onboarding experience. 

Organizational Readiness & Adoption • Support adoption of new onboarding processes, standards, and capabilities.

• Develop measures that track operational performance and business outcomes.

• Promote a culture of accountability, continuous improvement, and customer focus.

• Help teams understand and operate within the defined onboarding model and governance structure. 

What Success Looks Like • Clear ownership and decision-making across onboarding.

• Consistent onboarding processes across customer segments and functions.

• Improved onboarding speed, visibility, and customer experience.

• Reduced rework, handoff delays, and process variation.

• Strong alignment between business operations, product strategy, and technology investments.

• Onboarding managed as an enterprise capability rather than a collection of siloed activities.

Education & Minimum Requirements • Bachelor’s degree in degree in Healthcare Administration, Pharmacy, Business, or related field required. Advanced degree prefer

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