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Customer Onboarding Manager
Universal Logistics Holdings
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About this role
Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
Are you a customer-focused leader looking to grow your career with a leading transportation and logistics company?
Universal Logistics Holdings is a multi-billion-dollar provider of transportation, intermodal, and supply chain solutions. For over 90 years, we've delivered exceptional service through innovative solutions and a talented team committed to operational excellence.
Position Summary The Customer Onboarding Manager will lead a small team responsible for onboarding new customers, maintaining customer data, and ensuring a seamless onboarding experience. This hands-on role serves as a key liaison between customers and internal departments while driving process efficiency and customer satisfaction.
Key Responsibilities • Manage daily customer onboarding operations and support team performance. • Ensure onboarding activities are completed accurately and on time. • Maintain customer data within TMS, GP, and PortPro systems. • Review customer credit information and onboarding requirements. • Coordinate with customers, EDI teams, and internal stakeholders. • Monitor KPI performance and identify improvement opportunities. • Serve as the primary point of contact for onboarding-related issues and customer needs.
Qualifications • Leadership or team management experience. • Strong communication and relationship-building skills. • Excellent organizational and problem-solving abilities. • High attention to detail and data accuracy. • Ability to manage multiple priorities in a fast-paced environment. • Logistics, transportation, or supply chain experience preferred.
Job Type: Full-Time Ready to join a growing industry leader? Apply today and become part of the Universal team.
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