Key Account Manager

About this role

Nordson Measurement & Control , a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary  

The   Key Account   Manager   i s responsible for   leading   the   commercial   activities , supervising the   Key Account   team   and   driving   all pre and post sales activities   for   the Division’s Top Customer .    Using   NBS Next principles , t he   Key Account Supervisor   will   work to build and implement strategy to bring in new business from within existing customer   groups   while developing new relationships with other potential customer   groups   while   leading the   Key Account Commercial   team and   activities to   meet operating   plan goals.    

Essential Job Duties and Responsibilities  

• Supervise , coach, and lead   Key Account team   to achiev e target   revenue and profitability goals  

• Act in a direct sales capacity for the Top customer, including all general Sales and account management activities  

• Develop sales strategies based on NBS Next   principles inclusive of all EPS products and offerings  

• Develop sales strategies   based on NBS Next   principles   inclusive of   all EPS products and offerings  

• Plan, organize,   and   lead   balanced sales growth, continued account penetration, and customer satisfaction  

• Manage sales pipeline reporting, forecasting and a id in the creation of the   annual plan for the   Top  

• Supervises the performance of direct reports by developing accountabilities,   establishing   performance   objectives , providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to  

• Supervise, lead and coach the Technical Support team, providing direction to skilled employees, Supervisor and Key Account resources in line with company and division strategies  

• Manage internal and external Service Level Agreements (SLAs), ensuring   timely   response times and adherence to scopes of work.    

• Oversees key account personnel scheduling to support customer needs, including SME deployment, sales efforts, cross-regional needs, new product introduction and acceleration and support of other functional areas.  

• Work collaboratively with   P roduct   M anagement   and Growth and Strategy teams   to ensure free flow of information on market status and customer needs to ensure product strategy reflects true customer needs  

• Work collaboratively with operations to ensure that customer requested dates for machines and spare parts are being met by the division  

• Drive new product enablement, growth initiatives and liaise as   a   contact for business and technical   concerns  

• Own and regularly update the strategic   a ccount plan backed by opportunities pipeline  

• Establish and   maintain   strong customer relationships with both internal and external customers  

• Drive execution of key priorities and customer sales projects/opportunities , including   process management and CRM reporting  

• Perform   Other duties   as assigned  

Education and Experience Requirements  

• BA/BS degree or equivalent.  

• 8 + years’ work experience in sales, key account s, or   relevant   commercial   experience  

• Previous   work experience in electronics   /   industrial applications, capital equipment is a plus  

• Strong communication   skills and ability to collaborate with different stakeholders  

• Proven ability to drive the sales process from plan to close  

• Excellent mentoring   and people management skills  

• Proven skills in customer interactions with   profound   sense of urgency and ownership based on dedication and drive to deliver on commitments.  

• Self-motivated and self-directed  

Preferred Skills and Abilities  

• Ability to interact effectively at all levels of an organization with maturity and soft communication skills  

• Strong commercial instincts, negotiating skills,   sales planning,   reality-based opportunity assessment  

• Must   demonstrate   adaptability, energy/commitment, problem solving, perspective, process   management   and communication  

• Experience working with cross-functional teams in different geographic locations  

• A bility to motivate   a   team  

• Able to analyze data and sales statistics and translate results into better solutions  

Working Conditions and Physical Demands  

Office environment .     To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The   requirements   listed   above   are   representative   of   the   knowledge,   skill,   and/or   ability   required .   Reasonable   accommodation   may   be   made   to   enable   individuals   with   disabilities to   perform   the   essential   functions.  

Travel Required  

Estimated   40 -50 %  

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Interested? If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Measurement & Control Nordson Measurement & Control designs, develops and produces a wide range of process measurement and control instrumentation for a broad scope of manufacturing industries. By joining our team today, you will help us bring innovative ideas to life. Nordson Measurement & Control is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place f

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