ISO Team Lead

About this role

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Position Overview: We are seeking an experienced ISO Team Lead with a strong background in Property & Casualty ISO reporting to oversee and coordinate our ISO compliance reporting efforts. This role will serve as the subject matter expert for ISO regulatory requirements and will ensure the timely and accurate submission of data to ISO and other regulatory bodies. The ISO Team Lead will also mentor a team of reporting specialists and support process improvements and automation initiatives.

Key Responsibilities: • Lead, mentor, and develop a team responsible for all aspects of ISO statistical reporting for Property & Casualty insurance lines. • Oversee the preparation, validation, and submission of ISO statistical reports, ensuring accuracy, completeness, and timeliness. • Serve as the primary liaison between the company and ISO/regulatory bodies for reporting requirements, audits, and data calls. • Monitor regulatory changes from ISO and state departments and recommend/report necessary process or system adjustments. • Develop and implement procedures to improve efficiency and accuracy in ISO statistical reporting processes. • Provide ongoing training and guidance to team members on ISO data requirements, report formats, and compliance protocols. • Collaborate with IT, Underwriting, Actuarial, and Claims teams to ensure data integrity, resolve discrepancies, and streamline reporting workflows. • Prepare responses to ISO and regulatory data requests, inquiries, audits, and address issues as needed. • Generate periodic management reports and communicate reporting status, issues, and improvement opportunities.

Qualifications: • Bachelor’s degree in business, Statistics, Finance, or related field (or equivalent insurance industry experience). • 5+ years of hands-on experience with Property & Casualty ISO statistical and regulatory reporting. • Deep knowledge of ISO reporting requirements, formats, and related state regulatory operations. • Previous leadership or team management experience a plus. • Advanced Excel skills; experience with reporting and data validation tools (SQL, Power Query, Access, etc.) is a plus. • Strong analytical, communication, organization, and problem-solving abilities. • Proven ability to interpret regulatory requirements and translate them into actionable team processes.

Success Measures: • Consistently achieves on-time, accurate submission of ISO and state regulatory reports with minimal to no revisions required.

• Demonstrates measurable reductions in reporting errors or discrepancies year-over-year.

• Implemented process improvements resulting in increased team efficiency and/or automation of key reporting activities.

• Maintains or enhances compliance with all current ISO and regulatory body standards.

• Develops and sustains a high-performing, knowledgeable team evidenced by positive feedback and successful cross-training.

• Successfully manages and responds to regulatory audits or inquiries with positive outcomes.

• Builds effective relationships with internal stakeholders and external regulators, ensuring smooth communication and collaboration.

• Provides actionable insights and regular status updates to management, supporting continuous improvement in reporting operations.

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $78,000 - 103,000.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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