Head of Enterprise Architecture - US TECH

About this role

Head of Enterprise Architecture - US TECH  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of  each individual  increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.  

About the role:  

CHANEL is hiring the Head of Enterprise Architecture for the US Tech Team. This leadership role will be based in New York City and will report to the CIO. Our CIO is seeking a transformative Head of Enterprise Architecture to lead a pivotal evolution in how technology empowers our luxury retail business.  

This executive will have strategic and operational ownership for the overall design of the architecture of the application landscape, architecting scalable, future-ready solutions that empower the business to accelerate growth and operational excellence. Fostering cross-regional collaboration and shared learning to build bridges between the US and global architecture communities. The role will align capabilities within a product-oriented model.  

The Head of Enterprise Architecture architects the platforms, data pipelines, integration patterns, and guardrails that make responsible and scalable AI possible. The ideal leader will bring at least 15+ years of experience in hands-on IT, Enterprise Architecture, SDLC, executive-level presentation and storytelling with a proven  track record  of driving successful architecture adoption across teams and regions. Strong relationships, collaboration, and influence to drive modernization, simplification, measurable value, and technology engagement.  

The Head of Enterprise Architecture will define and govern the end-to-end architecture that supports CHANEL’s product lifecycle. The role ensures that product systems, data domains, integrations, and platforms are connected, scalable, and aligned with both US business needs and global standards, enabling faster execution, operational efficiency, removing architecture fragmentation and future innovation.  Our ideal leader simplifies the product-system landscape and connects creativity, operations, technology, and client experience.  

What impact you can create at CHANEL:  

• Driving architectural consistency and standardization across the global technology landscape to ensure coherence and reliability and harmonize with regional and global priorities  

• Establishing and upholding robust governance frameworks and structural discipline to guide enterprise-wide technology decisions  

• Defining the Enterprise Architecture operating model, governance forums, decision rights, standards, exceptions, and gates  

• Embedding strong architecture principles for Artificial Intelligence / Machine Learning enablement. Moving from static architecture to dynamic capability-driven architecture.  

• Design the enterprise data architecture - from ingestion to consumption, ensuring data flows from operational systems (POS, OMS, WMS) to analytics and AI platforms with minimal friction  

• Define data domain ownership - clear accountability for customer data, product data, transaction data, and supply chain data, aligned with business domains  

• Harmonize US data architecture with the global data platform - ensuring US data products are consumable by global analytics teams and vice versa, while respecting data residency and privacy requirements  

• Architect for unstructured data - text, image, video, and conversational data alongside structured retail data, enabling generative AI use cases  

• Future-proof technology: evaluate and integrate emerging technologies ( genAI , agentic frameworks,  multicloud  solutions) into the enterprise operating model  

• Knowledge of solution architecture and system design principles; ability to guide and govern architecture decisions for complex, multi-domain initiatives to ensure alignment with enterprise standards and strategic direction  

• Provide the necessary thought leadership, analysis and design related to developing a well-managed enterprise architecture. Define repeatable processes that guide portfolio planning, investment decisions, and roadmap execution aligned to business outcomes  

• Own Application Portfolio Management using SAP  LeanIX , ServiceNow APM / CMDB, or equivalents to map capabilities, rationalize redundancy, and show dependencies  

• Define and enforce the end-to-end Software Development Lifecycle (SDLC) standards across the region, ensuring consistent delivery practices - from requirements through to deployment and post-production support. Using Agile Methodology drive quality, speed, and repeatability across all delivery teams and vendor partners  

• Shape the enterprise approach to AI and Machine Learning adoption, working closely with business stakeholders to  identify  high-value use cases,  establish  guardrails for responsible deployment, and ensure AI/ML capabilities are architected into the broader technology landscape rather than bolted on as standalone initiatives  

• Stand up and lead a Center of Excellence (COE) for Architecture, bringing together architecture talent across the region to build shared capability, creating a high-performing community of architects across the enterprise to drive standards, share best practices, and ensure architectural consistency across programs and domains  

• Own the Reference Architecture for US CHANEL Tech, using and adopting global playbooks, including librarianship and delivery of standards and build patterns  

• Define cloud, integration, platform, security, and resiliency standards, including landing zones, API-first patterns, and secure-by-design expectations  

• Build and  maintain  strong relationships with all functions across the business and IT to understand their processes and how they work to develop them into secure, automated, and integrated sol

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