Head of Business Operations

About this role

About Us

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium and others. We're backed by Accel, Lightspeed, NfX and other top-tier investors.

Role Overview

We're hiring a Head of Business Operations to lead and scale the BizOps function at OpenFX. This is a builder-operator role, not a maintenance role. Today we run business operations through a lean team and a set of individual contributors who kickstarted our core operational areas. As we scale across the US, UK, UAE, EU and India, we need a senior leader who can take that foundation, turn it into a durable operating system, and personally own the highest-stakes cross-functional problems.

You would lead the Business Operations team and set the operating cadence that connects trade operations, finance, revenue operations, legal/regulatory operations and strategy. You would be the connective tissue of the company — translating high-level strategy into plans, KPIs and rituals the rest of the organization can actually run on. This is a step up from our Business Operations Manager roles: where they execute within a domain, you own the whole function, manage the people in it, and are accountable for outcomes at the company level.

You would report to the Head of Operations and work closely with every functional leader in the company. Over time, and depending on your strengths and the shape of the business, this role may expand to include ownership of the Partnerships function — banking and liquidity partner relationships are central to how OpenFX operates, and we want a leader who can eventually hold that as well. We're being direct about that scope: partnerships is a likely expansion area, not a day-one guarantee. We've learned that ambiguity about scope doesn't serve anyone.

If you're looking for a narrow analyst-adjacent role, this isn't it. If you've built and led business operations at scale in fintech and you're excited to do it again at a company moving quickly through regulated markets, keep reading.

Mission

Build and lead OpenFX's Business Operations function into the operating backbone of the company — turning strategy into a disciplined, measurable operating system across trade, revenue, finance and regulatory operations in every geography, so the business scales from ~80 to 250+ people without the wheels coming off. Be the senior operator the company relies on to make cross-functional execution predictable, and grow into ownership of partnerships over time.

Key Responsibilities

Lead the Business Operations function

• Manage, coach and grow the Business Operations team; set clear outcomes, raise the bar on execution, and build the hiring plan for the function.

• Establish the company's operating cadence — planning, KPI reviews, business reviews — and make it stick across time zones and geographies.

• Serve as the senior cross-functional link across trade ops, finance, revenue ops, legal/regulatory ops and strategy.

Strategy to execution

• Translate company strategy into actionable operating plans, measurable KPIs and accountable owners.

• Drive prioritization and resource allocation decisions across operational workstreams.

• Own market research, competitive analysis and operational input into strategic decisions; support investor relations and board reporting as needed.

Operational systems and leverage

• Identify and remove bottlenecks across functions; build process and automation that create leverage instead of headcount.

• Stand up real-time operational and financial reporting so leadership sees the business clearly.

• Institute risk and control frameworks appropriate to a regulated payments business.

Trade, revenue and finance operations oversight

• Ensure FX settlements, reconciliations and working-capital utilization run to target with high automation and near-zero error rates.

• Oversee the health of revenue operations — wallet share, transaction volumes, CAC/LTV, ARPU — and the actions that move them.

• Partner with Finance on cash-flow visibility, operational reporting and workflow automation.

Regulatory and partner operations

• Keep client onboarding/KYB and compliance workstreams highly automated and audit-ready across jurisdictions.

• Support (and, over time, potentially own) management of banking and liquidity partner relationships, onboarding, retention and performance scoring.

What we are looking for

Must-haves:

• 15+ years in operations, with substantial time at large-scale fintechs or financial institutions operating in regulated markets. You've operated at real scale, not just read about it.

• Proven experience leading and building a business operations (or equivalent) function and team, not just executing within one.

• Track record turning ambiguous strategy into operating systems — cadences, KPIs, controls — that survive rapid growth.

• Deep fluency in the operational domains of a payments business: trade/settlement operations, revenue operations, finance operations and regulatory operations.

• Comfort with global, multi-jurisdiction complexity (US, UK, UAE, EU, India). Single-geography experience will be a stretch here.

• Strong data and financial fluency; you make decisions from numbers and can build the reporting to get them.

• Excellent written communication. Decisions at OpenFX travel through writing.

• High autonomy in ambiguity — we'll give you a charter, a budget and access to every leader; we won't give you a playbook.

What helps you stand out:

• Experience scaling a company through the ~80 to 250+ headcount transition across multiple countries.

• Familiarity wi

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