Head of Business Operations

About this role

ABOUT US

Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out.

GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+.

We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

As we scale, we are looking for a Head of Business Operations to build and operate the internal systems, processes, and operating cadence that allow the company to scale efficiently.

ROLE OVERVIEW

The Head of Business Operations will build the operational backbone of Common Room.

This role is responsible for designing and running the company’s operating system across Finance Operations, People Operations, and cross-functional initiatives. The focus is on building scalable processes, implementing the right systems, and improving how the company executes.

You will work closely with the CEO, VP of Revenue Operations, and leadership team to identify operational bottlenecks, implement improvements, and ensure that the company can scale without accumulating operational or technical debt.

This role is ideal for someone who enjoys solving messy operational problems, implementing systems, and making organizations run better.

KEY RESPONSIBILITIES

COMPANY OPERATING SYSTEM

- Build and operate the company’s operating model, including forecasting, planning, and operational cadence

- Partner with the leadership team to translate company priorities into measurable operating plans

- Drive operational rigor across the business through clear metrics, processes, and reporting

- Improve cross-functional coordination between GTM, Product, and Leadership

OPERATIONAL INFRASTRUCTURE & SYSTEMS

Build the operational architecture that enables Common Room to scale efficiently.

- Architect the company’s long-term operational systems strategy, ensuring finance, people, and recruiting infrastructure can scale with company growth

- Evaluate, select, and implement core business platforms including: - Finance systems (ERP, billing, expense management) - HR systems (HRIS, payroll, benefits) - Recruiting infrastructure (Ashby)

- Establish scalable operational standards and system architecture that prevent future technical and operational debt

- Define clear ownership boundaries between internal teams and external partners, determining what capabilities should be built in-house vs. outsourced as the company grows

- Design vendor management frameworks and oversee relationships with partners supporting accounting, tax, payroll, and other operational functions

- Ensure business systems, processes, and data flows support reliable reporting, decision-making, and cross-functional alignment

FINANCE OPERATIONS

Establish the operational rigor and financial infrastructure required for a scaled SaaS business.

- Build and maintain the financial operating foundation that ensures accurate, reliable financial reporting and operational visibility

- Partner with external accounting firms to ensure GAAP-aligned financial statements and compliant financial processes

- Design financial policies, internal controls, and documentation that support long-term company scale

- Oversee operational finance workflows including revenue recognition for subscription SaaS contracts

- Maintain financial data structures such as the chart of accounts and reporting frameworks

- Provide leadership with consistent visibility into cash position, burn rate, and financial health

- Support the company’s planning processes, including the annual budgeting cycle and rolling forecasts

- Maintain and operationalize core SaaS metrics including ARR, NRR, churn, gross margin, CAC, and LTV to support leadership decision-making

PEOPLE OPERATIONS

Build the people infrastructure and processes that enable the company to scale its team effectively.

- Design and operate the company’s employee lifecycle infrastructure, including onboarding, role transitions, and offboarding

- Establish scalable people operations policies, systems, and documentation that ensure operational rigor as the team grows

- Implement and manage HR systems including HRIS, payroll coordination, and benefits administration

- Ensure the company maintains compliance with federal, state, and local employment regulations

- Support leadership in executing performance management, promotion, and compensation processes

- Maintain accurate employee data and reporting to support leadership visibility and decision-making

- Serve as a trusted internal resource for managers and employees on operational and people-related processes

- Continuously improve the employee experience while ensuring operational consistency and compliance

STRATEGIC & CROSS-FUNCTIONAL PROJECTS

Drive operational improvements that strengthen how the company executes and scales.

- Identify structural operational gaps and lead initiatives that improve how the organization plans, executes, and measures performance

- Partner with GTM, Product, and executive leadership to provide data-driven insights that support key business decisions

- Support strategic initiatives such as pricing and packaging analysis, organizational scaling, and new operational capabilities

- Translate business insights and operational data into clear decisions, priorities, and execution plans

- Improve cross-functional coordination by establishing clear processes, accountability, and reporting

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