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General Manager, US

Circles

Remote · US

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About this role

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles ’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

General Manager (GM) – Circles About Us

Besides its SaaS business, Circles operates three other distinct businesses:

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. About the Role Circles is looking for an energetic, commercially driven, and hungry General Manager (GM) to spearhead our market operations, drive growth, and own the regional business footprint. This is not a traditional corporate maintenance role—we need a builder who is eager to make a massive impact and prove themselves on a global stage. As the GM, you will hold full accountability for the regional business performance, spanning the entire lifecycle from expansion to renewals. You will work in a lockstep, co-ownership model with our Field Chief Technology Officer (CTO) to seamlessly bridge commercial ambition with cutting-edge telco technology, unlocking massive ecosystem value. Key Accountabilities • Full P&L Ownership: Drive target financial performance, taking absolute accountability for regional annual revenue, margin management, and bottom-line health.

• Joint Expansion Targets: Partner directly with the Field CTO to identify, pursue, and capture new market expansion opportunities, combining commercial strategy with technical capability.

• Retention & Renewal: Safeguard existing revenue streams by building deep client relationships and securing long-term contract renewals across our portfolio.

• Ecosystem & Relationship Management: Act as the primary face of Circles in the market, establishing high-trust relationships with major operators, regulatory bodies, and enterprise partners.

What You'll Do 1. Commercial Leadership & Market Expansion • Formulate and execute aggressive growth strategies across both B2C (Consumer) and B2B (Enterprise/SaaS) telco business segments.

• Co-lead the expansion framework alongside the Field CTO, ensuring that our SaaS/software value proposition aligns perfectly with the commercial needs of regional operators.

• Navigate complex, high-value sales cycles from initial prospecting through to contract finalization and execution.

2. General Management & Operations • Break down silos by leading cross-functional teams across Sales, Marketing, Customer Success, and Operations to deliver against localized market needs.

• Cultivate a high-performance, high-accountability culture aligned with Circles' fast-paced, digital-first DNA.

• Ensure absolute alignment between regional business strategies and global product/engineering capabilities.

3. Relationship & Stakeholder Management • Own senior executive relationships (C-suite and Board level) at partner telcos and enterprise clients.

• Eff

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