General Manager

About this role

Job Title: General Manager Employer: Edge Sports Global Location: Various Facilities- Rhode Island   Ice Rink Manager Responsibilities Facility Operations • Oversee daily operation of the ice rink and surrounding facilities • Schedule public skating, hockey, figure skating, lessons, rentals, and special events • Ensure ice quality through resurfacing and maintenance coordination • Monitor refrigeration, HVAC, lighting, and facility systems • Coordinate opening and closing procedures • Maintain cleanliness and overall appearance of the facility

Ice Maintenance & Safety • Supervise ice resurfacing operations using equipment such as a Zamboni • Monitor ice thickness and temperature • Ensure compliance with safety regulations and risk-management policies • Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits • Respond to accidents, injuries, and emergency situations • Maintain incident and accident reports

Staff Supervision • Hire, train, schedule, and supervise rink employees • Manage rink employees; (such as; Zamboni drivers, rink attendants, maintenance staff, cleaners) • Conduct employee evaluations and disciplinary actions • Ensure staff certifications and training remain current • Develop team communication and operational procedures

Customer Service • Address customer questions, complaints, and concerns • Ensure a safe and enjoyable guest experience • Coordinate memberships, rentals, and group bookings • Build relationships with local hockey leagues, schools, and skating clubs • Support community outreach and promotional programs

Financial Management • Prepare and manage budgets • Monitor revenue and operating expenses • Handle cash management and reporting procedures • Approve purchases and vendor contracts • Track attendance, sales, and program performance • Assist with pricing strategies and financial forecasting

Event & Program Coordination • Organize tournaments, competitions, birthday parties, and special events • Coordinate ice time allocation among teams and programs • Work with coaches, referees, instructors, and league organizers • Promote seasonal programs and community events

Compliance & Administration • Ensure compliance with local, state, and federal regulations • Maintain permits, insurance documentation, and operational records • Develop policies and emergency action plans • Coordinate inspections and regulatory reporting

Marketing & Community Relations • Support advertising and social media efforts • Promote skating programs and public events • Develop partnerships with schools, youth organizations, and sponsors • Increase participation and customer retention

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