General Manager, Live Events

About this role

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

General Manager | The Aperture, NYC

About The Aperture:

The Aperture is Convene Hospitality Group’s newest immersive experiential event destination opening in Spring 2027 in the heart of New York’s Flatiron district. Spanning 26,000 square feet across two floors, The Aperture is a dynamic canvas designed for New York’s most immersive moments from brand activations and fashion shows to product launches, live performances, multi-sensory conferences, and celebrations for up to 1,000 guests. The space features a 165-foot digital canvas with 270-degree projection mapping, allowing each event to be transformed through technology, creativity, and thoughtful design. As we bring The Aperture to life, we’re building an opening team of hospitality-minded, creative, and collaborative talent who are excited to help shape a new venue from the ground up and deliver high-touch, personalized experiences for every client and guest.

Learn more about our space at: https://www.theaperturenyc.com/

About the Role:

Convene Hospitality Group is seeking an experienced and dynamic General Manager to spearhead the opening and ongoing operation of The Aperture. The General Manager is the strategic and operational leader of the venue, responsible for its overall success, financial performance, and guest experience. This role oversees all departments. This includes Front of House service teams, Event Operations, Beverage, Event Production, AV Production, and Sales with support from third-party catering partners, to deliver seamless, high-touch experiences from planning through completion. The General Manager drives revenue, manages expenses, and leads a high-performing team to deliver exceptional client satisfaction and achieve financial goals. You’ll play a key role in the success of this property through clear leadership and successful management of the venue, ensuring that annual business targets are met and the venue achieves consistently high levels of service standards and delivery. The General Manager will report directly to the Area Director of Operations.

What You’ll Do:

Leadership & Team Management

• Provide vision, direction, and day-to-day leadership for all venue departments.

• Oversee and support department heads, including Event Services Manager, Beverage Manager, Event Producers, and AV Production Team.

• Foster a culture of excellence, collaboration, and accountability.

• Recruit, train, mentor, and develop team members to achieve operational and financial goals.

Operational Excellence

• Ensure the venue is guest-ready and delivers a world-class experience for every event.

• Oversee event logistics, setups, beverage program execution, AV production, and vendor coordination.

• Work in coordination with Catering Partners to ensure the client vision is executed to CHG standards

• Monitor and continuously improve operational workflows for efficiency and quality.

• Implement and enforce venue policies, safety protocols, and compliance with local regulations.

Financial Management

• Develop, manage, and achieve the venue’s annual budget, including revenue, expenses, and profitability targets.

• Analyze financial reports, track KPIs, and adjust operations to meet or exceed goals.

• Negotiate vendor contracts and optimize cost controls without compromising quality.

• Drive strategies to increase revenue opportunities and maximize event profitability.

Client & Stakeholder Relations

• Serve as the senior point of contact for clients, vendors, and key partners when needed.

• Support the sales and production teams to ensure events are executed according to client expectations.

• Address escalated issues with professionalism, ensuring client satisfaction and repeat business.

Strategic Planning & Growth

• Identify opportunities for new services, process improvements, and venue upgrades.

• Partner with ownership to develop long-term growth strategies and implement best practices.

• Monitor industry trends to keep the venue competitive and innovative.

This is a highly visible, hands-on leadership role requiring both strategic oversight and presence during major events. The General Manager should thrive in a dynamic environment, balancing client-facing responsibilities with operational and financial performance management.

What We Look For:

• 5+ years of senior leadership experience in event venue management, hospitality, or a related field.

• Proven experience managing third-party catering partners while ensuring seamless alignment with venue operations, client expectations, and high standards for quality and service.

• Proven track record of achieving financial targets and driving revenue growth.

• Strong operational expertise in event logistics, beverage programs, and technical production.

• Exceptional leadership, communication, and team-building skills.

• Ability to manage multiple priorities in a fast-paced, event-driven environment.

• Proficiency with budgeting, financial reporting, and KPI analysis.

• Flexibility to work evenings, weekends, and holidays to support event operations.

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties

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