Founder Customer Success @ Waniwani

About this role

WANIWANI

NEW YORK - CAN BE STARTED IN PARIS.

Waniwani is building the AI distribution infrastructure for the $10T services economy. We enable service vendor to sell quote-based services (insurance, financing, wealth, software and more) directly inside LLMs like ChatGPT, where buying decisions are moving, and built the Agent to Agent commerce future.

Our first product generated its own type of SaaSpocalypse. We launched the world's first insurance app unlocking quotes in ChatGPT. It triggered $79B market crash for the world's largest brokers. The press called it "the industry's ChatGPT moment." Now thousands of companies want to deploy their own AI-native storefronts through our infrastructure.

We are global from day one: US, Australia, Middle East, Korea, Europe. Our team is small, the ambition is not.

THE ROLE

Clients hire Waniwani because we deliver. This role ensures delivery stays world-class as we scale.

You will own the delivery function, the operating cadence, and the systems and agentic workflows that make execution predictable. You will set standards, create leverage, and build the team over time.

WHAT YOU’LL OWN

- Client outcomes: scope control, timelines, quality bar, stakeholder management, and executive communication. Clear accountability from kickoff to sign-off.

- Delivery leadership: run the portfolio, allocate resources, and make the hard trade-offs. Escalate early, decide fast, and keep work moving.

- Customer-facing operating cadence: weekly health reporting, milestones, risk tracking, and crisp written updates that clients trust.

- The internal OS: SOPs, templates, QA checklists, dashboards, and handoffs that make delivery repeatable and auditable.

- Agentic operations: automation, internal copilots, and reusable assets that remove manual work and compound across projects.

- Build the function: hire and lead a small ops and delivery team as volume grows; define roles, rituals, and performance expectations.

YOU

- You’ve led client delivery in an agency, consultancy, or high-velocity startup.

- You operate like an owner: structured thinking, strong judgment, and relentless follow-through.

- You communicate clearly with senior stakeholders and can hold a firm line on scope and priorities.

- You build systems that get adopted, then evolve them with real feedback.

- You can hire, coach, and set a high bar.

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