Food & Beverage Manager- The Meritage Resort & Spa

About this role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Salary Range - $80,000-$90,000 Food & Beverage Manager – Ember Steakhouse & In-Room Dining Meritage Resort & Spa At Meritage Resort & Spa, exceptional dining is an essential part of the guest experience. From an elevated evening at Ember Steakhouse to a thoughtfully delivered meal enjoyed in the comfort of a guest room, every interaction is an opportunity to create a memorable experience through genuine hospitality, exceptional food and beverage, and attention to detail. We’re looking for our next Food & Beverage Manager – Ember Steakhouse & In-Room Dining to help lead two distinctive resort dining experiences. This is an exciting opportunity for a passionate hospitality professional who thrives on the floor, enjoys developing people, has a strong appreciation and knowledge of wine, and understands how to balance exceptional service with strong operational performance. As Food & Beverage Manager, you will oversee the daily front-of-house operations of Ember Steakhouse and In-Room Dining, ensuring consistent service standards, team engagement, guest satisfaction, and financial performance. You’ll work closely with culinary leadership and the broader Food & Beverage team to create seamless experiences while developing a service culture built on hospitality, accountability, product knowledge, and continuous improvement. Who You Are You are a passionate hospitality leader who understands that exceptional service comes from preparation, presence, and genuine connection. You lead from the floor, remain composed during busy services, and recognize the details that transform a good dining experience into a memorable one. You have a strong understanding of wine and are comfortable discussing varietals, regions, producers, vintages, and food pairings with both guests and team members. In Napa Valley, wine is an important part of the dining experience, and you enjoy building confidence and knowledge within your team so they can create thoughtful, personalized recommendations. You are equally comfortable leading the energy of a busy steakhouse dining room and managing the precision required of a luxury In-Room Dining operation. You communicate clearly, follow through on expectations, and take pride in building a team that is knowledgeable, engaged, and committed to taking exceptional care of our guests. What You’ll Do • Lead the daily front-of-house operations of Ember Steakhouse and In-Room Dining, ensuring exceptional service, operational consistency, and guest satisfaction. • Maintain a visible leadership presence during service, engaging with guests, supporting team members, and responding quickly to service opportunities. • Lead, coach, schedule, and develop servers, bartenders, hosts, server assistants, In-Room Dining attendants, and other Food & Beverage team members. • Conduct daily pre-shift meetings to communicate business levels, menu updates, wine features, VIPs, service expectations, resort information, and operational priorities. • Partner closely with culinary leadership to ensure seamless communication, proper pacing, menu knowledge, quality presentation, and consistency between front- and back-of-house teams. • Maintain Ember Steakhouse’s elevated service standards while creating a warm, genuine, and approachable dining experience. • Oversee In-Room Dining operations from order placement through preparation, delivery, presentation, guest interaction, and tray or table retrieval. • Ensure In-Room Dining orders are accurate, delivered within established service standards, properly presented, and followed up on when appropriate. • Monitor restaurant reservations, seating, pacing, table turns, guest flow, and staffing to support both exceptional service and operational efficiency. • Develop strong menu, ingredient, preparation, allergy, and beverage knowledge among all team members. • Maintain a strong wine culture within Ember Steakhouse through ongoing education, tastings, pre-shift training, and thoughtful guest recommendations. • Coach team members on wine fundamentals, including Napa Valley producers and appellations, major domestic and international wine regions, grape varietals, vintages, service standards, and food-and-wine pairing. • Confidently assist guests with wine selections based on personal preferences, menu choices, occasion, and price point. • Partner with Food & Beverage leadership on wine programming, wine dinners, special events, featured producers, and beverage promotions. • Ensure proper wine presentation and service standards, including bottle presentation, opening, decanting, appropriate glassware, serving temperatures, and responsible alcohol service. • Support beverage inventory management, cellar organization, product rotation, wine availability, and accurate beverage controls. • Monitor guest feedback and engage directly with guests to recognize memorable occasions, resolve concerns, and create opportunities for personalized service. • Respond to guest concerns promptly and professionally, taking ownership of service recovery and following through to ensure appropriate resolution. • Build relationships with repeat guests, resort guests, local diners, and special-occasion guests to create loyalty and memorable experiences. • Collaborate closely with Front Office, Concierge, Culinary, Stewarding, Banquets, Reservations, Housekeeping, and other resort dep

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