Field Services Rep III-mJP

About this role

We anticipate the application window for this opening will close on - 15 Aug 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Careers that Change Lives We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams.                     To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

The candidate must reside in one of the following locations: Seattle, WA; Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Charlotte, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO, Las Vegas, NV, Minneapolis, MN, Corpus Christi/Brownville, TX, Tulsa, OK Responsibilities may include the following and other duties may be assigned. • Installs, operates, maintains, repairs and modifies equipment. • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. • Analyzes and evaluates products and related performance. • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. • Installs, upgrades and removes products ensuring coordinative engineering field change. • Maintains effective customer communications and relations. • May provide onsite training of customer support personnel.

Required Knowledge and Experience:  Requires complete and broad knowledge of systems, techniques, tools and procedures typically obtained through prior related work experience, training, and/or education. Requires 3+ years of relevant technical experience, which may include a combination of practical experience and applicable training, education, or certification. No minimum education requirement. Some countries/ jobs may require vocational training and/or certification. Nice to Have • Bachelor’s degree in Bioengineering, engineering or technology field

• Experience with robotics or motion control

• Previous experience as Technician/Field Services within medical device industry

• Experience with anatomy, surgical protocol and medical terminology

• Ability to troubleshoot with technical skills, creativity and high discipline

• Familiarity with most used test equipment

• Ability to read and understand schematics and engineering drawings

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner

• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.

• Performed troubleshooting and repairs on medical devices

• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.

• Excellent English writing and verbal communication skills

Additional Skills and Qualities: • Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues. 

• Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders. 

• Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment. 

• Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations. 

• Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction. 

• Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment. 

• Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%).

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wi

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