Field Service Supervisor - Automated Logic

About this role

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About ALC At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our solutions help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this role The Field Service Supervisor is a team leader of a selected number of Field Engineers (FE).  Their primary responsibility is managing and training of their direct employees, and verification of their work. They will be responsible for the mentoring of new hires into new construction field operations, as well as current FE’s.  They are responsible for working with the Project Management group in coordinating timely completion of all assigned projects.  Ensure the field staff has the proper knowledge to perform that work and is executing their work at or under the project specific budget.  Primarily responsible for coordinating all resources, internal and external, necessary for the execution of the new construction project their FE’s are assigned to in Cora PPM.

Key Responsibilities

COMMUNICATION AND DOCUMENTATION • Provide necessary documentation and communication to all customer levels, sub-contractors (when necessary), and ALC Department Management as well as ensure that the appropriate members of the field operations department do so. • Follow up on all daily log collection (Cora PPM) for the Field Engineers working for you and ensure timely delivery to New Construction Administration and Project Managers. • Professionally represent Automated Logic in meetings and always be proactive in defending the company’s best interest.  Always be prepared for meetings, have the answers to questions that you know will be asked, and have the appropriate back-up personnel in attendance when necessary.  • Lead, document, and participate in yearly and semi-yearly performance reviews for all of your employees • Communicate with Engineering, Graphics developers and programmers to provide feedback on quality, accuracy and standards development. 

BUDGET • Thoroughly understand project budgets for negotiated projects that are executed by the Field Supervisor’s team. • Continuously monitor work being performed by FE to ensure Quality Control.   Provide continuous feedback to direct reports regarding performance, budgets and quality.  Escalate any personnel concerns and proactively manage expectations of employees.  • Attend and actively participate in turnover meetings, Pre bid meetings and other meetings deemed important to the job.

PROJECT PLANNING AND SCHEDULING • Collaborate with Project Manager in maximizing execution of projects by coordinating task assignment in Cora PPM • Participate in monthly meetings with Project Managers and the Branch Operations Managers to collaborate in assigning resources for all projects • Provide input to the Project Manager as to when resources will be needed on the project.  This will include graphics, programming and technical checkout as required.  • Coordinate project schedule with electrical subcontractors and other trades to maintain schedule.  Maintain continuous communications with FE’s, Project Managers, Customers and other trades to ensure consistent understanding of the project schedule.

TECHNICAL COMPETENCIES • Field Supervisor will be or become proficient on all necessary ALC programming and graphical work for their assigned projects • Field Supervisor’s will continue to provide technical assistance when needed.  When workload dictates, they will be able to utilize other FE’s to meet the project schedule.

LEADERSHIP & TEAM PLAY • Help develop and improve company standards. • Develop Mentoring plans and continuously train new and current FE’s. • Participate in peer reviews, turnover meetings, post mortem meetings and close out meetings as required. • Assist in development of training and mentoring plans • Participate in and conduct interviews with potential candidates

PERSONAL DEVELOPMENT • Attends seminars, enrolls in self-study courses, and undertakes other self-improvement measures to maintain proficiency and improve job performance.

Basic Qualifications • High School Diploma or GED  • 3+ years of experience in the HVAC, Construction or building automation and controls industry • 1+ years of experience with the Microsoft Office Suite, proficient in Microsoft Excel. • Clean and valid driver’s license • Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs. • Ability to travel with an occasional overnight stay.

Preferred Qualifications Other qualifications you may have that would be beneficial in this role include: • Bachelor’s Degree or 5+ years of relevant experience. • Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines. • Field experience and an understanding of the installation and operation of Automated Log

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