Automated Logic- Senior Field Service Supervisor

About this role

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the role If you’ve been in the BAS world a while, you know the difference between a job that just keeps you busy and one that keeps you engaged, respected, and growing.

At Automated Logic, a Carrier Company, our Managers describe this as the place where they finally found both challenge and balance. A place that trusts your judgment, values your craftsmanship, and gives you the tools and autonomy to make an impact.

As a Senior Field Service Supervisor, you’ll be the expert voice on-site — a professional with deep knowledge and highly developed technical expertise in Field Service work. You’ll be counted on to deliver the kind of precision work our customers remember.

Our long-tenured people put it simply:                                        “I finally found it. Not just a job. Not just a paycheck. A work home.” If that sounds like what you’ve been looking for, we’d like to welcome you home too.

At Automated Logic, we believe in investing in our people. As a Supervisor, you’ll have access to: • Professional Development : Training programs, certifications, and continuing education in BAS technologies and leadership. • Career Pathways and Leadership Opportunities : Opportunities to advance into other roles as well as mentor junior staff and contribute to strategic initiatives that shape our service delivery. • Recognition & Rewards : Recognition programs that celebrate your contributions.

What you’ll gain • Health & wellness benefits (from day one), 401k, paid time off and competitive wages - along with fleet vehicle eligibility (with personal use allowance). • Stability and respect. Many of our Managers have been here 10–20 years — because their work, time, and expertise are valued. • Freedom to execute. You’ll own your projects, make field calls, and collaborate closely with engineers and PMs who trust your expertise. • Continuous learning. Access to advanced training in WebCTRL®, networking, integration, and system analytics. • Balance and culture. Leadership that respects family time, and a team that looks out for one another.

About this role The Senior Field Service Supervisor is a team leader of a selected number of Field Engineers (FE).  Their primary responsibility is managing and training of their direct employees, and verification of their work. They will be responsible for the mentoring of new hires into new construction field operations, as well as current FE’s.  They are responsible for working with the Project Management group in coordinating timely completion of all assigned projects.  Ensure the field staff has the proper knowledge to perform that work and is executing their work at or under the project specific budget.  Primarily responsible for coordinating all resources, internal and external, necessary for the execution of the new construction project their FE’s are assigned to in Cora PPM.

Key Responsibilities

COMMUNICATION AND DOCUMENTATION • Provide necessary documentation and communication to all customer levels, sub-contractors (when necessary), and ALC Department Management as well as ensure that the appropriate members of the field operations department do so. • Follow up on all daily log collection (Cora PPM) for the Field Engineers working for you and ensure timely delivery to New Construction Administration and Project Managers. • Professionally represent Automated Logic in meetings and always be proactive in defending the company’s best interest.  Always be prepared for meetings, have the answers to questions that you know will be asked, and have the appropriate back-up personnel in attendance when necessary.  • Lead, document, and participate in yearly and semi-yearly performance reviews for all of your employees • Communicate with Engineering, Graphics developers and programmers to provide feedback on quality, accuracy and standards development. 

BUDGET • Thoroughly understand project budgets for negotiated projects that are executed by the Field Supervisor’s team. • Continuously monitor work being performed by FE to ensure Quality Control.   Provide continuous feedback to direct reports regarding performance, budgets and quality.  Escalate any personnel concerns and proactively manage expectations of employees.  • Attend and actively participate in turnover meetings, Pre bid meetings and other meetings deemed important to the job.

PROJECT PLANNING AND SCHEDULING • Collaborate with Project Manager in maximizing execution of projects by coordinating task assignment in Cora PPM • Participate in monthly meetings with Project Managers and the Branch Operations Managers to collaborate in assigning resources for all projects • Provide input to the Project Manager as to when resources will be needed on the project.  This will include graphics, programming and technical checkout as required.  • Coordinate project schedule with electrical subcontractors and other trades to maintain schedule.  Maintain continuous communications with FE’s, Project Managers, Customers and other trades to ensure consistent understanding of the project schedule. .

TECHNICAL COMPETENCIES • Field Supervisor will be or become proficient on all necessary ALC programming and graphical work for their assigned projects • F

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