Experience by Industrious

About this role

COMMUNITY MANAGER

ABOUT EXPERIENCE BY INDUSTRIOUS

Experience by Industrious is a workplace hospitality brand launched by CBRE — built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.

ABOUT THE ROLE

Great buildings don’t become great by accident. They’re shaped by thousands of thoughtful interactions that make people feel welcomed, connected, and excited to come back.

As a Community Manager, you’re responsible for bringing that experience to life every day. You own the programming, communications, and hospitality strategy for your office building: creating moments that strengthen community, deepen tenant engagement, and elevate the workplace experience.

This role blends creativity with operational excellence. You’ll curate events and partnerships, manage communications across multiple channels, oversee budgets and logistics, and ensure every detail, from a welcome email to a lobby activation, reflects the quality of the building and the brand.

Just as importantly, you’ll build relationships. You’ll know your tenants, understand what matters to them, and use those insights to shape experiences that feel personal, relevant, and worth showing up for.

WINNING IN THIS ROLE MEANS

• Event attendance is strong and growing. Tenants come because they actually want to, not out of obligation.

• The tenant app, signage, and newsletter work together and are consistently up to date.

• Tenants know you by name, trust you with feedback, and feel like the building is on their side.

• Building communications are timely, on-brand, and reflect what tenants actually care about.

• NPS and CSAT scores are moving in the right direction, and you can connect them back to specific actions.

YOU'LL LOVE THIS ROLE AND SUCCEED AT IT IF

• Making people feel welcome comes naturally to you. You don't need a program or a prompt to notice when someone's new, check in when something feels off, or make a small gesture that turns someone's day around.

• You enjoy mixing creativity with structure. You like planning activations and curating tenant perks, but you also like the operational side — keeping details tight, budgets accurate, and timelines on track.

• You take pride in the quality of your work, even the invisible parts. The app content that gets read, the email that doesn't feel like an email, the event that runs so smoothly no one notices the effort — those things matter to you.

• You're genuinely curious about the people you work with. You know your tenants. You know what companies they work for, what they care about, what makes a good week for them. That curiosity makes everything you do more personal.

• Variety energizes you. One day you're building a vendor database, the next you're hosting a wellness activation, the next you're writing newsletter copy. You don't just tolerate the range — you enjoy it.

NOT THE RIGHT FIT IF

• You'd rather stay behind the scenes than engage face-to-face with tenants every day.

• You find the detail work (signage, supply checks, survey follow-up) frustrating rather than fulfilling.

• You're looking for a predictable routine. This role moves fast and changes often.

• You see hospitality as optional rather than central to making a workplace work.

• You're not comfortable balancing creative thinking with operational discipline. Here, you need both.

WHAT YOU OWN

Community programming, marketing, and communications

•Curate and execute a thoughtful calendar of tenant programming that reflects the building’s identity, fosters community, and drives engagement.

• Manage all aspects of community events, including concept development, budgeting, vendor management, onsite execution, and post-event reporting.

• Own the building’s marketing channels—including the tenant app, newsletter, digital displays, signage, and social content where applicable—to ensure communications are timely, engaging, and on brand.

• Create compelling content that promotes events, highlights building amenities, celebrates tenant stories, and keeps the community informed.

• Grow engagement with the tenant experience app through strong content, audience management, building notices, and curated local partnerships and perks.

Amenity management.

• Oversee ordering, restocking, receiving, and inventory of amenity supplies.

• Keep all amenity spaces spotless at all times.

• Document and escalate maintenance and facilities issues through proper channels.

• Maintain clean, organized supply closets.

• Support leasing teams in showcasing building amenities.

Tenant relationships.

• Build trusted relationships with tenants and create experiences that make the workplace feel more welcoming, connected, and valuable.

• Meet regularly with tenant contacts to understand their needs and gather feedback.

• Build relationships proactively throughout the building through everyday interactions.

• Execute in-suite activations and personalized engagement opportunities where appropriate.

• Deliver Surprise & Delight moments and consistently meet hospitality engagement standards.

• Own the tenant onboarding experience so new people quickly understand everything the building has to offer.

• Gather customer feedback through surveys and conversations, then develop action plans that improve the tenant experience.

Service culture.

• Champion Industrious service standards and hospitality principles.

• Model and deliver on any new hospitality standards.

• Communicate and resolve issues confidently, empathetically, and professionally.

WHAT YOU BRING TO THE TABLE

We hire for skills over pedigree, but the strongest candidates will have:

• Experience. 2–3 years in community, hospitality, or customer-facing work.

• Community

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