Equity Compensation Consultant

About this role

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Equity Compensation Consultant serves as a trusted guide to employee shareholders by delivering personalized education, financial wellness conversations, and support across a wide range of equity compensation plans, including Restricted Stock Units (RSUs), Stock Options, Performance Share Units (PSUs), Stock Appreciation Rights (SARs), and Employee Stock Purchase Plans (ESPPs). This role helps participants understand, access, and maximize the value of their equity compensation while connecting equity benefits to broader financial wellness goals.

As part of a rapidly growing and evolving team, the Equity Compensation Consultant builds meaningful relationships with shareholders by combining exceptional service with a proactive, consultative approach. Success in this role requires a motivated, growth-oriented professional who identifies opportunities to deepen participant engagement, expands awareness of Empower's financial solutions, and delivers an exceptional shareholder experience while contributing to the continued growth of the business.

The core business hours for the Equity Stock Plan Services team are 8am – 8pm EST. Candidates must be able to work shifts between those hours.

What You Will Do

• Serve as the primary point of contact for employee shareholders by delivering exceptional service through inbound phone interactions and proactive follow-up.

• Build trusted relationships with shareholders through personalized education, financial wellness conversations, and ongoing support that fosters long-term engagement.

• Educate participants on equity compensation plans, including Restricted Stock Units (RSUs), Non-Qualified Stock Options (NSOs), Incentive Stock Options (ISOs), Performance Share Units (PSUs), Stock Appreciation Rights (SARs), and Employee Stock Purchase Plans (ESPPs).

• Help participants understand equity award vesting, taxation, exercise and sale transactions, enrollment processes, and available digital tools.

• Conduct meaningful financial wellness conversations that uncover participant needs and connect equity compensation benefits to broader financial goals.

• Recognize opportunities to introduce participants to additional Empower financial planning and wealth management resources, facilitating warm handoffs to the appropriate specialists when additional guidance may benefit the participant.

• Take ownership of participant inquiries from initial contact through resolution, coordinating with internal business partners to ensure timely, accurate, and seamless outcomes.

• Support equity-related transactions including account setup, ESPP enrollment, stock option exercises, restricted stock transactions, trade execution support, and account servicing.

• Demonstrate care, competence, character, and compassion in every participant interaction while delivering an exceptional shareholder experience.

• Maintain accurate participant records and documentation in accordance with FINRA, SEC, company policies, and quality standards.

• Stay informed on equity compensation trends, financial markets, tax considerations, and regulatory developments affecting stock plan participants.

• Proactively identify opportunities to improve participant engagement, enhance the client experience, and contribute to business growth through consultative relationship management.

• Serve as a positive team contributor by mentoring peers, sharing knowledge, and fostering a collaborative, high-performing environment.

• Adapt to changing business priorities while maintaining professionalism, flexibility, and a commitment to continuous improvement.

• Perform other duties as assigned in support of departmental and organizational objectives.

What You Will Bring

• Bachelor's degree or an equivalent combination of education and professional experience

• FINRA Series 7 license required

• FINRA Series 63 license required

• FINRA Series 65 or Series 66 required

• FINRA Fingerprinting required

• Minimum of one to two years of experience in equity compensation, stock plan administration, financial services, wealth management, brokerage operations, or a related client-facing financial services role

• Certified Equity Professional (CEP®) Level 1 required or obtained within six to twelve months of hire

• Strong knowledge of equity compensation plans, including RSUs, NSOs, ISOs, PSUs, SARs, and ESPPs

• Understanding of participant-level tax implications associated with equity compensation

• Strong knowledge of financial wellness concepts and the ability to connect equity education to broader financial planning principles

• Demonstrated consultative relationship management skills with the ability to build trust, uncover participant needs, and identify opportunities to deepen client engagement

• Self-motivated, results-oriented professional with a proactive approach to participant outreach, follow-through, and relationship development

• Experience balancing exceptional client service with business development or client growth objectives within a financial services environment

• Experience using CRM systems, stock plan administration platforms, Microsoft Office Suite, and reporting tools

• Excellent communication, relationship management, and problem-solving skills with the ability to explain complex financial concepts in a clear and engaging

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