Education Services Manager

About this role

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.   

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!  

Job Description:  

If you are an expert Education Services Manager, Copeland has an exciting opportunity for you.    Based at our compression headquarters in Sidney, OH, you will ensure that current contractors and the next generation of contractors will receive the highest level of training when it comes to HVACR system fundamentals, system operation and maintenance, and compression technologies. 

AS AN   EDUCATION SERVICES MANAGER , YOU WILL:  

• Design trainings/curriculum focused on HVAC/R  

• Create monthly department statistic report  

• Manage department assets (shipments, quantity, condition)  

• Look for opportunities to streamline and expand trainings  

• Create engaging learning activities and compelling course content that enhances retention and learning process  

• Identify   and analyze   appropriate learning   solutions based on training requirements  

• Manages overall projects to ensure a globally consistent training experience that directly   impacts   employee success.  

• Write learning   objectives   used to measure learning outcomes and provide recommendations for interface design, sequencing of instruction, and use of needs assessments   

• Collaborate/partner with subject matter experts to gather information, verify training material content, identify target audience’s training needs to produce classroom, scenario-based, and online courses (including self-led and instructor-led programs, e-learning, blended learning, multimedia content, onboarding, asynchronous learning, and other supporting materials) and engaging and effective instructional and training materials covering a range of technical, operational, and soft skills training  

• Assess performance outcomes to   determine   instructional effectiveness of course materials and review existing courses for relevancy, quality, and consistency and work with subject matter experts to implement revisions or updates as   appropriate .  

• Monitor industry trends and present recommendations for on-demand education, including topics of interest and delivery methods.  

• Continually explore   new technologies   for potential application to instructional problems and associated performance improvement efforts  

• Moderate or   facilitate   virtual training events for internal and external learners  

• Assist   or manage in-person training events for internal and external learners  

• Collaborate with team and marketing to promote all training  

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:  

• Bachelor’s degree in education, human   resources   or a related discipline  

• 5 years related work experience  

• Knowledge of learning and development best practices   

• A proven   track record   of training program development and management   

• Excellent leadership skills   

• Excellent written and oral communication skills   

• Problem solving skills are essential  

• Ability to   monitor   and maintain a budget  

• Ability to multitask and jump between multiple items at any given time  

• Ability to work independently to schedule and lead meetings, gather information and consistently meet deadlines for project deliverables  

• Experience with Articulate 360  

• Ability to travel   up to ~10 %.  

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:  

• Master’s degree in education, human   resources   or a related discipline  

• 10 years related work experience  

• Proficiency   in educational software, databases, current technology trends  

• 3D modeling experience a plus  

• HVAC/R experience an advantage  

Collaboration First Hybrid Work Arrangements:    

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to  demonstrate  a collaboration first mindset, which is the understanding that teams will work together in- person  and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to  determine  when you should be in  office  to drive meaningful connections and to best serve our customers.  

Why Work in the Greater Miami Valley Area    

Our facility  is located in   Sidney, OH , conveniently  located  within driving distance to several larger cities, such as  Dayton ,  Troy , and  Columbus . The area’s  generally low  costs of living, excellent school  systems, and  low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work.   

About Our Location    

Our newly renovated Sidney campus has  1M square feet  of manufacturing floor with an  additional  120k square feet of leading-edge lab facilities. This location is the headquarters   for   our HVACR Americas business unit. Through our many years of compressor  expertise , our products help bring comfort and convenience to refrigeration, commercial, industrial, and residential spaces. Approximately 1600 employees work in Sidney, who all support a multitude of business functions. With the   blend o

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