Student Services Assistant

About this role

GENERAL PURPOSE AND SCOPE OF THE POSITION: This position greets and processes all visitors at the Enrollment Center front desk and assists with campus visitors and students. Additionally, while on campus; conducts other general clerical assignments for the Express Enrollment Center and campus. This position is designed to enhance the operations of enrollment services provided to all incoming and continuing students and serves as first point of contact to address day to day operations.

MAJOR RESPONSIBILITIES: • Responds to questions and requests from students, the public, faculty, administrators, and staff and refers to the appropriate area or individual on the campus.

• As needed clerical duties for campus functions.

• Signs students into queueing system and can answer basic questions about dual credit, dual enrollment, admissions, registration, financial aid, orientation, assessment, and advising processes.

• Assists with special projects, including data entry and imaging.

• Works effectively among several computer platforms utilized by the Enrollment department.

• Functions effectively within a team environment and possess excellent problem-solving skills.

• Maintains working knowledge of emergency/safety procedures as provided by the supervisor.

• Conducts all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

SUPERVISION RECEIVED: Director of Admissions and Enrollment Services SUPERVISION GIVEN: None

EDUCATION AND EXPERIENCE: • Associates degree with comparable experience in a similar setting preferred.

• High level of technical competency in all phases of clerical procedures and records management.

• Composition, spelling, and proofreading skills are needed.

• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:

Health & Wellness • Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits • All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits • Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits .

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

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