Dispatch Manager

About this role

Line of Business: Service & Support

About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. Position Overview As a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused delivery performance while providing strategic leadership, workforce planning, and operational oversight across the business. What You'll Be Doing • Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State. • Manage and develop a team of dispatch, scheduling, and customer service professionals while fostering a culture of accountability, teamwork, and customer focus. • Optimize driver scheduling, fleet utilization, and resource planning to improve operational efficiency and service reliability. • Monitor performance metrics and identify opportunities to improve productivity, customer service, workforce planning, and operational effectiveness. • Partner with plant operations, sales, customer service, and transportation teams to proactively support business needs and resolve operational challenges.

What We Are Looking For • Experience leading dispatch, logistics, transportation, fleet, or operational teams in a fast-paced environment. • Strong analytical, organizational, and decision-making skills with the ability to balance competing priorities and solve complex operational challenges. • Proven ability to manage staffing, scheduling, and resource allocation while maintaining high levels of customer service. • Experience within ready-mix concrete, aggregates, asphalt, construction materials, or a related industrial logistics environment is strongly preferred. • Proficiency with dispatch, transportation, scheduling, or other operational management systems.

Work Environment • 100% On-site role requiring hands-on involvement with dispatch operations and team leadership. • Primarily office-based position located in Pavilion, NY, supporting ready-mix operations throughout New York State. • Fast-paced operational environment requiring frequent communication with drivers, customers, plant personnel, and business leaders. • Regular daytime schedule with flexibility to support operational needs and occasional off-hours or weekend activities.

What We Offer • Competitive base salary ($86,850 - $108,500) and participation in our annual incentive plan.

• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

• Highly competitive benefits programs, including: • Medical, Dental, and Vision along with Prescription Drug Benefits

• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

• Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

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