Director, Process Improvement & Operations Technology (hybrid schedule)

About this role

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered. The Director of Process Improvement and Operations Technology is responsible for the strategic direction and oversight of operations technology, process improvement, and quality assurance/quality control (QAQC) within the Operations organization. This role involves overseeing the development and deployment of technology tools and systems to facilitate work completion and enhance technological capabilities; coordinating with various stakeholders including Electric/Gas Operations, Engineering, IT, Finance, Customer Care, Emergency Preparedness, etc. to align on business objectives and priorities for various initiatives and technology implementations; optimizing and memorializing operations processes and procedures; and implementing key performance indicators (KPIs) and QAQC measures to assess and improve operational performance and process adherence. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change .

Essential Functions: 

Technology Deployment: • Maximo, MWM, ARCOs & Future Systems : Oversees the development and deployment of operations technologies aimed at enhancing and facilitating efficient company work practices. Continuously evaluates emerging technologies and industry best practices to keep the organization at the forefront of innovation. • Maintaining and Management of Enterprise Systems & Configurations :  Oversees the maintenance and configurations of various enterprise systems, including deployment of mobile devices, troubleshooting, system enhancements, standardization, etc. • Innovation and Optimization : Leads efforts to integrate new technologies and optimize existing systems to improve operational efficiency and effectiveness. • Managing and Prioritizing the OPS IT Portfolio: Collaborates with IT and OPS stakeholders to prioritize and manage the OPS IT Portfolio.

Process Improvement: • Stakeholder Collaboration : Collaborates with key stakeholders to prioritize, and execute initiatives that enhance work practices, processes, and procedures. Utilizes data-driven approaches to identify inefficiencies and implement solutions that improve productivity and reduce costs. • Process Map Repository Management : Oversees the management of the company's process map repository, ensuring all operations processes are documented, accessible, and continuously reviewed and updating by key stakeholders. • Support and Enable Innovation: Supports and enables innovation through various means including AI and other automation tools.

Performance Monitoring and Reporting: • KPIs and Metrics : Monitors key performance indicators (KPIs) and other metrics to assess the effectiveness of engineering and operations activities. Identifies emerging issues and trends, and develops strategic plans to address them, ensuring continuous improvement in operations. • Strategic Planning : Develops long-term strategies for performance improvement and aligns operational goals with the overall strategic objectives of the organization.

Quality Assurance and Quality Control (QAQC): • QAQC Protocols and Standards : Develops and implements QAQC protocols and standards to maintain high levels of quality and consistency. Directs comprehensive QAQC assessments to ensure that engineering and operations activities comply with company specifications, processes, and procedures. • Assessment and Improvement : Analyzes assessment results to identify areas for improvement and implements corrective actions as needed. Ensures QAQC processes are continuously reviewed and updated to reflect best practices and regulatory requirements.

Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill:   • Demonstrated ability to collaborate with key stakeholders and effectively lead the development and implementation of small- and large-scale technology initiatives. • Proven ability to lead change and influence others in complex technology and/or process environments. • Thorough knowledge of and experience with deploying change management strategies (communications and training). • In-depth understanding of industry-leading performance measurement and QAQC methods. • Strong communication skills, with the ability to work effectively with all levels of the organization. • Comprehensive knowledge of electric power systems, components, and associated engineering, construction, testing, operating, and maintenance activities. • Familiarity with federal and state regulatory criteria and industry codes and standards pertaining to electric power systems. • Understanding of utility regulatory requirements and financial processes.

Education: • Bachelor’s degree in Engineering, Business, or a related discipline. • Advanced degree or MBA is preferred.

Experience : • Minimum of 12 years’ experience in the technical, operations, or engineering aspects of     the electric utility industry, with a strong background in utility operations or engineering.

Licenses & Certifications:    • None Required

Working Conditions:

• Must be available to work emergency restoration assignment as required. • Must be available to travel between MA/CT/NH as necessary.

Compensation and Benefits: Eversource

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