Director of Volunteer Services

About this role

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title: Director of Volunteer Services Location: Dallas - Hospital Additional Posting Details: Monday - Friday 8:00 a.m. - 5:00 p.m.

Job Description:

Duties/Responsibilities • Oversee the organizational operations of the Volunteer Services Department

• Support and supervise the Volunteer Services staff: educates, trains, and collaborates with staff on all projects; oversees the staff implementation of projects, and collaborates with Frisco Liaison

• Support the Volunteer Executive Committee: develop volunteer leadership

• Support the Wish List Committee fundraising, coordinate with the Development team regarding donated items, and manage the yearly process of grant requests and awards

• Determine volunteer recruitment initiatives and onboarding standards, and yearly volunteer training to meet Joint Commission requirements

• Oversee the weekly Volunteer Newsletter

• Prepare and monitor the department’s budget

• Oversee the volunteer recognition programs

Required Skills/Abilities • Experience in volunteer management required, preferably in a healthcare or nonprofit setting

• Strong leadership skills with the ability to build and sustain volunteer programs

• Excellent communication, interpersonal, and relationship-building skills

• Knowledge of hospital operations, patient services, and regulatory considerations related to volunteers preferred

• Ability to recruit, train, schedule, and supervise a diverse volunteer workforce

• Strong organizational and project management skills with attention to detail

• Ability to handle sensitive information with professionalism and confidentiality (HIPAA awareness preferred)

• Proficiency in Microsoft Office and volunteer management systems or scheduling software

• Ability to collaborate effectively with clinical and administrative leadership teams

• Strong problem-solving skills and ability to work in a fast-paced healthcare environment

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