Director of Event Services

About this role

Under general supervision of the General Manager, direct and coordinate personnel, subcontractors and daily activities involved in the successful execution of events and security and safety of the facility by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following.  Other duties and responsibilities may be assigned. • Establish & implement operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility, owner and Legends Global.

• Ensure successful event coordination activities by supervising and training Event Managers and/or Coordinator(s).  Plan, organize and assign all day-to-day work assignments for Event Services Department personnel including Event Manager, Event Coordinator(s), and Security personnel.

• Direct, hire, supervise and schedule all aspects of operations including event coordination and services, event staffing, security, crowd and risk management, police, fire and safety personnel, and ADA compliance.

• Responsible for all summaries of events produced by the Event Services Department.

• Establish & implement operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation.

• Manage subordinate supervisors who oversee employees in various functions.  Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

• Attend weekly Directors meetings and staff meetings.  Develop and maintain a harmonious working relationship with all of the other departments. 

• Schedule recurring weekly one-one-one meetings with General Manager to discuss department issues.

• Responsible for closing out event files in preparation for event settlement.

• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility.  Authorize the requisition of equipment and supplies within budget guidelines.

• Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.  Develop program to train all employees on fire/life safety and emergency procedures.

• Investigate, analyze and resolve operational problems and complaints.  Conduct periodic staff meetings to discuss procedures, problems, and policy changes.

• Rotate with other facility Directors to function as Manager on Duty (MOD), to support the assigned Event Manager and staff during events and take charge of any crisis situations as needed.  Responsibilities include but not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion. 

• Assist in the preparation and negotiation of service agreements for event services security, event staffing and other agreements as needed.  Review contracts for compliance with event and/or government specifications and suitability for occupancy.

• Act as liaison between unions, tenants, facility contractors and county emergency personnel as needed.

• Implement established emergency procedures, and safety and risk management policies and make changes to SOP as needed.

• Make immediate decisions and communicate with all users of the facility in an emergency situation

• Researches, reviews and recommends equipment, materials and supplies required in providing event services and planning.

• Coordinates with marketing department all media entry into the building before, during or immediately following events.

• Prepares schedules and assigns events to the Event Managers/Coordinators and be responsible for working some events as well.

• Works with internal service partners to provide quality service to customers.

• Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers.

• Monitor compliance of established policies and procedures for the Event Services Department and makes changes to adapt to changing circumstances as needed.

• Establishes standards of great customer service by working with departments in the facility.

• Develop and maintain a harmonious working relationship with all of the other departments. 

• Work extended and/or irregular hours including nights, weekends and holidays as needed.

• All other duties/responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES This position directly supervises multiple event services employees, including management and frontline staff members in the event services department. Carries out supervisory responsibilities in accordance with SMG’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding: disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EDUCATION AND/OR EXPERIENCE • Bachelor’s degree from accredited four-year college or university in hospitality, business administration, public administration or related field preferred.

• At least five (5) years’ experience in Event Services for an event facility, preferably in convention centers or similar venues.

• A combination of education and/or experience acceptable.

KNOWLEDGE, SKILLS & A

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