Director of Technology Operations - System Analysis Unit Supervisor

About this role

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title: Director of Technology Operations - System Analysis Unit Supervisor Institution: Hennepin Technical College Classification Title:

Systems Analysis Unit Supv Bargaining Unit / Union: 216: Middle Management Association City: Brooklyn Park FLSA: Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $40.01 - $69.11 Job Description The purpose of this position is to provide direct supervision and leadership of technology staff supporting infrastructure and service operations, ensuring strong team performance, accountability, measurable outcomes, and continuous improvement. The Director leads and actively participates in day-to-day operations and the execution of technology initiatives aligned with the institutional strategic plan.

The Director builds strong relationships with faculty and staff, leading collaborative conversations to assess technology needs and guide the selection and use of tools that enhance teaching, learning, and lab-based environments. The role ensures technology services and infrastructure are delivered securely, reliably, and with a strong customer service focus through hands-on leadership and operational discipline.

This position supports departmental planning, budgeting, and resource alignment and requires broad knowledge across technology domains to effectively lead work across infrastructure, service, and security functions by leveraging team expertise and available resources.

Salary Range: $40.01 - $69.11 Hourly

Minimum Qualifications • Minimum of three (3) years of progressive experience in information technology operations, infrastructure and/or end-user support services within the past five (5) years. • Including two (2) years of progressive staff supervision experience, including, supervision of various level of IT staff, hiring, coaching, performance management, and accountability for staff performance and outcomes within the last five (5) years. • Experience leading or contributing to day-to-day IT operations, including troubleshooting, incident response, and service delivery. • Working knowledge of cybersecurity principles and practices, including risk mitigation and exposure to security frameworks within the last five (5) years. • Experience supporting the development and management of budgets, including technology purchasing and resource allocation. • Demonstrated ability to manage and prioritize multiple operational responsibilities in a dynamic environment. • Strong customer service orientation and ability to effectively engage with a wide range of stakeholders.

    *A Master’s degree in Information Technology or related field substitutes for 18 months of experience; a bachelor’s degree in Information Technology or related field substitutes for 12 months; an associate’s degree Information Technology or related field substitutes for 6 months.   Preferred Qualification  • Master’s degree in Information Technology, computer science, educational technology or related field. • Experience in a higher education setting.  • Demonstrated ability to lead across multiple technology domains by leveraging team expertise while maintaining accountability for outcomes. • Experience leading teams that support both infrastructure and service desk/end-user support functions within the last five (5) years. • Experience with NIST cybersecurity assessments, audits, or framework implementation within the last five (5) years. • Demonstrated success developing and improving operational processes, service standards, and performance metrics. • Experience implementing or improving IT service management practices. • Experience partnering with faculty or instructional staff to support technology use in classroom or lab-based learning environments.  

Other Requirements Hennepin Technical College is currently unable to sponsor work visas or green card applications due to regulatory complexity, budget constraints, and alignment with our current hiring strategy. Applicant must be legally authorized to work in the US at the start of employment. 

Work Shift (Hours / Days of work) Full-Time - Monday - Friday

Telework (Yes/No) No

About Founded in 1972, Hennepin Technical College is the largest technical college in Minnesota. With campuses in Brooklyn Park and Eden Prairie, Hennepin Technical College has a diverse student population of more than 9,500 and offers degree and non-degree coursework in over 45 programs. Achieving a 99% job placement rate within its network of industry partners, Hennepin Technical College prepares students for in-demand and high-paying employment opportunities Hennepin Technical College is a member of Minnesota State, which includes 30 community and technical colleges and seven state universities serving approximately 400,000 students. It is the fourth-largest system of two-year colleges and four-year universities in the United States.

Hennepin Technical College with campuses in Brooklyn Park and Eden Prairie is a member of the Minnesota State Colleges and Universities System. The college is strategically positioned to meet the economic and workforce development needs of business and industry throughout Minnesota. Hennepin Technical College faculty and staff are committed to preparing students to be successful in obtaining the education and skills that can result in employment and a career. Curriculum is industry validated and delivered in an environment that emulates the work setting. Students receive a well-rounded educational experience that gives them the skills and ability to secure the first job in their career as well as to advance in their career. For more information about Hennepin Technical College, please visit our website at: http://www.hennepintech.edu NOTICE: In accordance with the Minnesota State Colleges & Universities (MnSCU) Vehicle Fleet Safety Program, employees driving on college

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