Systems Analyst, Development Operations

About this role

About MSF USA | Doctors Without Borders

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.

MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

ROLE OVERVIEW The Systems Analyst, Development Operations, advises stakeholders and drives continuous improvement across fundraising systems, integrations, and project management software. The position leads discovery and solutioning sessions translating business needs into clear technical specifications (such as data mapping and transformation, validation rules, and exception handling), and uses these specifications to design and implement solutions for system changes and integrations, including MuleSoft AnyPoint/IDP and Form Assembly-to-CRM workflows.

This position also owns the Jira service management operating model (including intake standards, prioritization, SLAs, reporting, and backlog governance), applies trend and root-cause analysis to surface systemic issues, and drives cross-functional remediation and adoption of improved processes.

The role also governs system access and documentation, including access reviews and audit readiness, documentation standards, knowledge base management, and UAT scenarios and acceptance criteria. The Systems Analyst also oversees day-to-day administration, including access provisioning, documentation maintenance, license oversight, and cross-team working sessions. This is a highly collaborative role suited for someone who is organized, tech-savvy, and engaged in software development in a nonprofit context.

DEPARTMENT ACCOUNTABILITIES Prospecting Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.

Brand Positioning Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.

ROLE SPECIFIC OUTCOMES Stakeholder Advisory and Discovery Lead discovery and solutioning sessions to translate business needs into clear technical specifications, including data mapping and transformation, validation rules, and exception handling. Advise stakeholders on fundraising system capabilities and develop recommendations for system changes and integrations

Systems Integration and Continuous Improvement Design and implement solutions for system changes and integrations across fundraising systems, project management software, and middleware platforms, including MuleSoft Any Point and Form Assembly-to-CRM workflows. Apply trend and root-cause analysis to surface systemic issues and drive cross-functional remediation.

Quality Assurance and Testing Design and execute Quality Assurance and User Acceptance Testing for fundraising systems and integrations. Establish UAT scenarios and acceptance criteria, analyze results, and recommend system improvements before deployment.

Service Management Operating Model Own the Jira service management operating model, including intake standards, prioritization, SLAs, reporting, and backlog governance. Drive adoption of improved processes across the team and stakeholders.

System Governance and Documentation Govern system access, audit readiness, documentation standards, and knowledge base management. Oversee day-to-day administration, including access provisioning, documentation upkeep, and license oversight.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

COMPLEXITY AND PROBLEM-SOLVING SKILLS • Brings professional knowledge of fundraising systems, integrations, and service management to the role. • Responsible for moderately diverse activities across stakeholder advisory, system integrations, QA and testing, service management, and governance, with awareness of related activities across the Development team and partner functions. • Considers future implications beyond the immediate problem and may create new approaches or procedures to solve problems. • Work includes complex analysis of system data, integrations, and service tickets; develops conclusions and implications; formulates recommendations; and communicates actionable plans.

BEHAVIORAL COMPETENCIES THOUGHT: How MSF USA staff understand the organization,

Similar jobs

• Operations & Systems Analyst — Gameplantech · Remote
• Systems Analyst — Careerteam · Denver, Colorado, United States
• IT Operations Analyst — Harvey · New York
• System Analyst — Gem-technologies · West Mifflin, PA (NNL)
• Senior IT Operations Analyst — Fixify · Remote
• Operations Support Analyst — Coinflow · Chicago
• Operations Analyst — Genevatrading · Chicago Office
• Operations Analyst — Drweng · Chicago