Director, Enterprise Network And Communications

About this role

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!   Meijer Rewards • Weekly pay

• Scheduling flexibility

• Paid parental leave  

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

  Please review the job profile below and apply today!

​​Strategic technology leader responsible for the vision, operational maturity, and continuous improvement of Meijer’s enterprise network and unified communications infrastructure. This role spans LAN/WAN, wireless, SD-WAN, data center networking, voice/UCaaS and contact center platforms all aligned to enterprise risk, business continuity, and digital transformation. The ideal candidate builds high-performing teams, establishes rigorous ITSM/ITIL practices, leads changes with discipline, and communicates infrastructure health and roadmap clearly to executive leadership.   What You'll Be Doing: Strategic Planning & Roadmap  

• Own a 5-year network and voice strategy aligned to business growth, digital transformation, and risk tolerance; define and track KPIs/OKRs and present progress to senior leadership.  

• Partner with enterprise architecture, security, and business stakeholders to align infrastructure investments with IT strategy and capital planning.  

Operational Maturity & Service Excellence  

• Build and sustain a mature ITSM operating model (incident, problem, change, configuration management) aligned to ITIL best practices; own SLAs, OLAs, and capacity plans.  

• Establish practice observability practices using AIOps and structured runbooks to reduce MTTR; oversee NOC operations and 24/7 enterprise reliability.  

Change Management & Risk Governance  

• Chair and co-chair the Network Change Advisory Board (CAB); enforce standardized change controls, risk assessments, and rollback plans; track change-related incidents and drive continuous improvement.  

• Partner with cybersecurity on network segmentation, zero-trust architecture, and vulnerability management; lead major incident response and structured post-incident reviews.  

Team Leadership  

• Recruit, develop, and retain a high-performing team of network engineers, architects, and voice specialists; define career paths, skill development plans, and succession planning.  

• Foster cross- functional collaborations with infrastructure, security, applications, and business teams.  

Voice & Unified Communications  

• Oversee enterprise voice platforms including UCaaS , CCaaS , SIP trunking , and collaborations tools; drive store and contact center modernization and ensure platform resiliency and compliance  

Vendor & Financial Management  

• Manage strategic vendor relationships and hold partners accountable to SLAs; lead sourcing, negotiation, and renewal of major contracts.  

• Develop and manage the network and voice CAPEX/OPEX budget; identify cost optimization opportunities without compromising reliability and security.  

What You Will Bring with You

• Bachelor’s degree in computer science, Information Technology, or related field.  

• 1 2 + years’ experience in network/voice infrastructure in an enterprise environment .  

• 7+ years’ experience in a senior level leadership role.  

• Deep expertise in enterprise networking: routing/switching, SD-WAN, wireless, data center networking, and network security (zero-trust, segmentation).  

• Experience with AIOps, observability platforms, network automation (Ansible, Terraform), and cloud networking (Azure, GCP, SASE/SSE).  

• Proven track record building ITSM/ITIL practices and leading organizational changes including technology migrations and process re-engineering with measurable outcomes.  

• Experience in enterprise voice / UCaaS , and SIP/VoIP platforms; strong financial acumen managing multi-million-dollar budgets.  

• Excellent executive communication skills; translating technical complexity into business language for senior stakeholders.  

• Background in retail/distribution or large multi-site enterprise environments .

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