Director, Client Relations

About this role

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We’re seeking a Director of Client Relations to join our stellar team! The Director of Client Relations leads a client-facing team to deliver exceptional service, strengthen client relationships, and drive retention and growth. This role oversees issue resolution, team development, cross-functional collaboration, and strategic initiatives to ensure client needs are met and business objectives are achieved.

Responsibilities:  • Solicit  input from the client ’s senior management  on new business directives within their firm and associated product requirements.  

• Maintain a proficien cy  in  the  BR  product  line   to  effectively propose  solutions  to meet  client s’  needs.

• Act as the team’s p oint of escalation  for issue  resolution .  

• Encourage  a  team  culture that identifies and implements  ways  to   continue to  provide an improved client experience  and world class service .  

• Evaluate and plan overall skills and  bench strength of the team during the hiring process.  

• Propose projects and ideas to VPs of Client Relations. 

• Implement policies and projects to create efficiencies, cost savings, and improvements to  teamwork environment.  

• Coordina te  with  team members and  other departments on  new  implementation s   and enhancements .   

• Ensure  Broadridge delivers on all objectives and commitments to clients.  

• Build  and maintain senior  relationships to enable us to migrate clients to appropriate factory compliant workflows, identify  new  opportunities, and retain  and grow  revenue.  

• Work closely with account management, to engage operational relationships to develop revenue opportunities 

• P rovide d etailed analysis of client data  to measure and improve quality and timeliness of service .  

• Work closely with account management to support the contract renewal process. 

• Understand  t he Broadridge vision and  lead  strategic initiatives  in support of that vision .  

• Develop team members through proper delegation, empowerment,  management,  and mentoring.  

• Act as a  strategic  point of escalation to address team’s client concerns, engaging other departments and resources  as  needed

• Manage adherence to fiscal budget for Client Relations. 

• P erform other duties/responsibilities as needed or assigned.  

Qualifications:  • 6+ years’ experience in a client facing service-related role  

• 2+ years’ experience in a team leadership role 

• MS Office  ( Word, Excel ,  PowerPoint ,  OneNote )  

• Capable of leading and developing teams  responsible for the ongoing support of clients  across a multi-site environment  ( virtual and  remote)  

• Demonstrate a h igh level of diplomacy  when handling difficult client discussions and influencing client/associate behaviors.  

• Proficient Financial Acumen knowledge 

• Proficient  written  communication,  presentation, and contract negotiation skills  

• Strong project management skills , multi-task ing skills ,  follow-up,  and  attention to detail,  working under tight deadlines  

• Strong process management skills – including  mapping,   documentation,  and communication  

• Capable of leading teams responsible for the successful completion of  cross-functional projects and  strategic initiatives  

• Collaborative,  able to apply strong problem-solving and  change leadership tools  and  skillsets  

• Travel may be required (3-6x a year)

• Off hour engagement when required 

• Bachelor’s degree or equivalent experience preferred 

Compensation Range: The salary range for this position is between $125,000- $135,000 USD.  Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Bonus Eligibility: Bonus Eligible Benefits Information: Please visit  www.broadridgebenefits.com  for more information on our comprehensive benefit offerings All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is  9/17/2026.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring  As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click  here  to view the EEOC " Know Your Rights " poster.

Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender ide

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