Director, Client Service

About this role

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

About the team:

The Trade Desk’s Channel Partners team is hiring a Director of Client Service to lead a front-line team of Account Managers and Traders, scale high-value partner relationships, and act as a strategic, in-market leader for our most important channel partners. This role blends people leadership, hands-on campaign and technical oversight, and cross-functional partnership with Product, Engineering, and Business Development to ensure partner growth, product adoption, and revenue performance.

What you'll do:

• Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting partner integrations and external demand generation.

• Own senior leadership relationships across a portfolio of channel partners; act as primary escalation and in-market executive for high-value accounts.

• Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.

• Oversee campaign setup, trafficking, optimization, and troubleshooting; ensure technical integration quality and operational excellence.

• Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.

• Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.

• Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.

• Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.

• Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.

• Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.

Who you are:

• Bachelor’s degree or higher.

• Hands-on experience with TTD’s platform preferred.

• 8+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 4+ years managing large client-facing teams.

• Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows.

• Demonstrated success managing technical integrations or working closely with engineering/product teams.

• Strong analytical skills and comfort with metrics-driven decision-making (SQL, Excel, BI tools preferred).

• Excellent client-facing communication and executive presence; proven ability to influence senior partners and cross-functional stakeholders.

• Track record of hiring, coaching, and scaling high-performing teams. Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-bas

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