Digital Executive - Bank of America Experience Design Executive

About this role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging, and inclusive. We are a multi-disciplinary design organization with expertise across product design, content design, design research, design operations, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences.

Bank of America is looking for an Experience Design Executive to lead a multi-disciplinary organization responsible for shaping and delivering enterprise-scale experiences that drive business growth, customer value, operational effectiveness, and long-term competitive advantage. This executive will serve as a strategic partner to senior leaders, influencing investment decisions, organizational priorities, and the future direction of digital experiences across multiple business critical portfolios of work. Operating as a member of the Experience Design senior leadership team, the role is accountable for building high-performing leaders and teams, advancing design maturity, driving AI-enabled transformation, and establishing the operating models, systems, and governance mechanisms that scale excellence. The Experience Design Executive will champion a culture of accountability, innovation, inclusivity, strong craft, measurable key results, and continuous improvement while ensuring experiences are delivered with exceptional quality, business impact, and operational rigor in a highly regulated environment.

As an Experience Design Executive, you will: • Hold yourself and your leadership team to the highest standards of quality and professionalism, delivering all roadmap projects on-time and on-budget, with a deep focus on craft and a bias for action.

• Represent Experience Design as a strategic business capability, influencing enterprise direction and strengthening the organization’s ability to compete through exceptional best-in-class digital experiences.

• Shape enterprise experience strategy across multiple portfolios, products, platforms, and customer journeys, ensuring experience investments directly support business growth, customer loyalty, operational efficiency, and risk-managed innovation.

• Lead and develop a high-performing interdisciplinary organization, cultivating a deep leadership bench and a culture of accountability, coaching, and continuous growth.

• Partner with executive leaders across Product, Technology, Marketing, Operations, Risk, Compliance and Lines of Business to influence strategic decisions and align investment priorities.

• Digest, communicate, and guide alignment to the latest Experience Design strategic vision, priorities, OKRs, and principles while monitoring progress and identifying opportunities to increase effectiveness.

• Partner with Experience Design senior leadership peers to shape and drive XD-wide decisions, align on strategic priorities, and advance shared frameworks, standards, and ways of working that foster a one-team culture.

• Define how the organization identifies, frames, prioritizes and solves complex customer, associate, and business problems through human-centered, data-informed, and systems-based approaches.

• Establish experience quality standards, decision frameworks, and review mechanisms that consistently raise the bar across portfolios, channels, and teams.

• Champion AI-enabled design transformation by integrating emerging technologies, automation, and intelligent experiences into products, workflows, and organizational practices.

• Translate enterprise strategy into cohesive experience visions, roadmaps, and measurable outcomes that connect customer needs with business objectives.

• Drive alignment across product ecosystems by identifying shared opportunities, reducing fragmentation and creating scalable experience solutions that accelerate delivery.

• Serve as a trusted executive advisor, bringing clarity to ambiguity, synthesizing complex challenges and influencing decisions through compelling narratives, evidence, and strategic thinking.

• Build strong partnerships with Marketing and Brand leaders to ensure cohesive, differentiated, and meaningful experiences across channels and customer touchpoints.

• Maint

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