Digital Banking Operations Director

About this role

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

About the Role:

• We're   looking for an   Operations   Director to lead operations for our Digital Banking Platform organization — a global team of Product and Engineering professionals powering the future of banking. With an annual budget of more than $100 million, this team builds and scales the platforms that millions of customers rely on every day.  

• Reporting to the Managing Director of Digital Banking,   you'll   be the operational backbone of a complex, high-velocity organization.   You'll   own the operating model, strategic execution, organizational alignment, and operational metrics that enable this $100M+ P&L to deliver at scale. From defining how   work flows   through the organization to ensuring priorities stay synchronized across teams,   you'll   create the structures and discipline that drive results.  

• This is a high-impact role for a proven operations leader who thrives in complex environments, can architect scalable processes, and brings clarity and accountability to large-scale execution.  

What You'll Do  

Strategic & Operational Leadership  

• Partner with the Managing Director of Digital Banking as a strategic advisor and operational leader, providing insights and recommendations that shape organizational strategy and execution.  

• Design and manage the operating model that governs how the organization plans, executes, and adapts — defining cadences, governance, and accountability structures.  

• Lead strategic planning cycles, quarterly business reviews, and staff operations that keep the organization aligned and focused.  

• Lead special projects and strategic initiatives that advance organizational goals and drive operational excellence.  

P&L and Organizational Management  

• Own P&L accountability for a $100M+ organization, working with Finance to track spending, manage headcount allocation, and ensure financial discipline.  

• Develop and manage headcount plans, workforce distribution, and organizational capacity to align with strategic priorities.  

• Build business cases, conduct variance analyses, and track performance against plan to   maintain   accountability and drive informed decision-making.  

• Partner with Finance on budget cycles and cost   optimization, but   lead on operational prioritization and resource allocation.  

Operational Excellence & Process Design  

• Establish processes, workflows, and governance structures that enable the organization to   operate   at   scale   without creating bureaucracy.  

• Define how cross-functional teams (Product, Engineering, Technical Leadership) align and make decisions — creating clarity without slowing execution.  

• Build performance metrics and dashboards that provide visibility into organizational health, execution, and progress against strategic goals.  

• Continuously improve operating rhythms and practices to reduce friction, accelerate decision-making, and enhance team effectiveness.  

Stakeholder Alignment & Cross-Functional Coordination  

• Align Product, Engineering, Finance, Risk, and Compliance around priorities and execution plans.  

• Facilitate 3-in-a-box alignment (Product, Engineering, Technical Leads) to ensure clear ownership, accountability, and execution.  

• Serve as a critical link between engineering leadership and the broader organization, translating strategy into operational reality.  

• Manage escalations, resolve conflicts, and drive decisions when priorities   misalign .  

Organizational Leadership & Talent Strategy  

• Partner with HR and Recruiting on hiring plans, organizational design, and workforce strategy for scaling the team.  

• Support long-term talent development, organizational capability building, and succession planning.  

• Champion a strong culture through change management, morale programs, and recognition initiatives during periods of growth and transformation.  

Strategic Execution & Innovation  

• Drive execution against strategic initiatives, removing   blockers   and keeping teams focused on high-impact work.  

• Identify   opportunities to enhance operational efficiency through better processes, tools, and practices.  

• Stay ahead of organizational trends and bring forward ideas for how the organization can   operate   more effectively.  

What We're Looking For  

Core Expertise:  

• 12+ years of operations leadership or program management in large-scale technology organizations.  

• Proven success running a $100M+ P&L or large business unit — managing resources, accountability, and execution at scale.  

• Deep experience building operating models, organizational processes, and governance structures that scale without losing agility.  

• Track   record of   driving operational transformation and measurable improvements in how organizations   operate .  

Technical & Domain Knowledge:  

• Strong back

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