Customer Service Representative

About this role

Novak Sanitary Service a WASTE CONNECTIONS, Inc. Company (NYSE:WCN) – We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services. Forbes Magazine voted Waste Connections as one of the Top 200 small & mid-cap Companies in America”, 3 Years in a Row!

As a member of our team of Customer Service Representatives , you will feel like you’re a part of something bigger than yourself. Our Customer Service team works together towards a common goal, connecting with our fellow community members to solve problems and provide best in class environmental services. This position is at our Sioux Falls, SD location and expected hours are Monday-Friday 8am-5pm.

DUTIES AND RESPONSIBILITIES: • Work in conjunction with other departments to resolve customer disputes.

• Work in a fast paced, cooperative, high call volume environment.

• Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.

• Use our customer relationship software while on the phone to receive orders for installation, activation of services, discontinuance of services, or changes in service.

• Solicit sale of new or additional services.

• Assist in other areas as needed  

WORKING CONDITIONS AND PHYSICAL EFFORT: • Work environment is in a call center. Areas are clean, ventilated, and well-lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

• CSR call areas can be noisy. This position will include time spent sitting, typing, or looking at a computer screen for the majority of the day.  

MINIMUM JOB REQUIREMENTS: • 1+ years of Customer Service experience. Experience in a high call volume atmosphere a plus!

• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.

• Excellent organization and communication skills.

• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.  

Benefits : • Competitive salary

• Health insurance options

• Retirement savings plan - 5% 401k match

• Paid time off

• Opportunities for advancement within the company  

To be considered for any of our current openings you must complete an application at  www.wasteconnections.com  . Application information and additional instructions can be found once you select your position of interest.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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