Creative Operations Manager, Brand Studio - Contractor

About this role

Kit https://kit.com/ is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.

More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.

We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.

THE ROLE

The Brand Studio team at Kit is exceptional at what they do, and right now, too much of their time is going toward managing work rather than doing it. We need a skilled Creative Operations Manager and producer who can take ownership of how creative work gets triaged, scheduled, and executed so the Brand Studio team can stay focused on what they do best.

This role exists to bring structure and flow to a creative team. You'll own the intake and scoping of creative requests across the company, build and maintain a realistic sprint schedule, and keep projects moving by removing blockers, communicating clearly, and making proactive recommendations when priorities shift. You'll also take a systems-building approach to how we plan and schedule work, including building improvements to our internal capacity planning tool so the way we plan gets better over time.

If you love the operational side of creative work, are energized by cross-functional communication, feel confident building systems using AI and can hold a firm but collaborative line on scope and deadlines, this role will feel like a good fit.

YOUR SUPPORT SYSTEM

You'll report directly to Charli Prangley https://www.linkedin.com/in/charliprangley/, Creative Director at Kit, and work closely with the Brand Studio team — two brand designers, a motion designer, a web developer, and a copywriter — as well as marketing team members and campaign leads across the growth org. You'll also partner regularly with the Senior Director of Marketing when capacity and scope decisions need to escalate.

WHAT YOU'LL DO

- First Week: Get into Notion and learn how the Brand Studio currently operates. Shadow the intake process and meet your immediate teammates and key stakeholders across the marketing org. Start building relationships so that future scope and deadline conversations feel collaborative rather than transactional.

- First Month: Take ownership of request triage and ensure briefs are complete before they reach a Brand Studio team member. Shadow sprint planning for the first sprint of the month, then take over running point on it for the second sprint. Keep sprints on track by surfacing blockers early and making confident recommendations when tradeoffs are needed.

- First Three Months: Start identifying patterns in the types of work coming in and propose additions to the brand asset menu where repeatable work types have emerged. Begin using Claude Code (or similar) to build improvements to our internal capacity planning web app, taking a systems-building approach to scheduling and planning problems rather than patching things manually.

- Ongoing: Continue refining and improving the internal capacity planning web app and sprint planning processes based on how the team actually uses it and how work actually gets done. Take on additional project management tasks as assigned, and stay responsible for holding team members accountable to deadlines, surfacing blockers, making necessary tradeoffs and helping the team to increase their output.

WHAT WILL S.E.T. YOU UP FOR SUCCESS 

Skills

- Managing creative or production workflows — intake, briefing, scheduling, and delivery

- Communicating clearly about scope, capacity, and tradeoffs with both creative and non-creative stakeholders

- Running sprint or project planning across multiple concurrent workstreams

- Keeping projects moving in a remote, async environment without needing to be the loudest voice in the room

- Working fluently in Notion (or a comparable project management tool) and understanding how to build systems other people actually use

- Comfortable using tools like Claude Code (or similar) to build or improve internal tools that support planning and scheduling — you don't need to be an engineer, but you should be excited to vibe-code your way to a better system

Experiences

- 3+ years in a project management, production, or creative operations role, ideally supporting a creative or brand team

- Experience managing intake and prioritization across a high volume of requests from multiple internal stakeholders

- Track record of building or improving project management systems, not just maintaining them

- Experience using no-code or AI-assisted tools to build lightweight internal tools or automations, even informally

- Experience working cross-functionally with marketers, designers, and creative directors to align on scope and timelines

- Comfortable working in a remote-first environment where documentation and async communication do a lot of the heavy lifting

Traits

- You're calm when things are chaotic — you don't absorb the team's stress, you help reduce it

- You communicate proactively and don't wait to be asked for a status update

- You can hold a firm position on scope or capacity without being combative about it — you lead with data and a recommendation, not just a "no"

- You spot problems before they become fires and say something early

- You document your thinking and keep others in the loop without being asked

- You'd ra

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