Clinical Operations Manager - Bone & Mineral Diseases

About this role

Location SAINT LOUIS, MO 63110

 Scheduled Hours 40

Position Summary Position is responsible for operational management of clinical services in a specific department. This includes all operations necessary to deliver services such as electronic medical records systems, patient services / satisfaction, physician relationships, staff supervision (clinical and clerical), and quality / performance improvement; will include technical training and optimization processes aimed at supporting increased quality and efficiency. This position will also interface with person(s) responsible for scheduling / registration. Participates in the strategic planning and overall development of clinical services.

Job Description

Primary Duties & Responsibilities:

• Manage clinical operations of across multiple sub-specialty clinics within the adult division. Works to maintain and grow services by developing positive customer relationships and high levels of customer satisfaction. Provides management direction and assistance in resolving issues and complaints by team members, physicians, patients and referring physician offices. • Oversee coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost effective manner. Develops and implements performance and quality improvement processes and monitors for effectiveness. • Interface with clinical support services and assures processes for scheduling, registration, technical training to ensure job knowledge and processes are relevant, effective and efficient. • May manage multiple clinic locations. Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs. Assures licensing and certifications are up to date / current. • Participate in development of operational budget and is responsible for implementation and management, overseeing and approving supply purchases and educational requests for clinicians and staff. Develops and implements methods for managing par levels to promote cost containment efforts. Ensures coordination and maintenance of related spaces, equipment and supplies. Provides reports, analysis and maintains records as required. • Ensure patient safety at all times and educates / reinforces safety related policies, procedures and practices. Works closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs. Maintains compliance with existing policies and procedures. • Other duties as assigned.

Working Conditions: Job Location/Working Conditions • Normal office environment

Physical Effort • Typically sitting at desk or table • Ability to lift ten lbs. from floor to waist and carry ten lbs. for short distances • Push and pull occasionally with moderate force • Coordinate hand movements to write, type, manipulate folders and client body parts

Equipment • Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education. Certifications /Professional Licenses : The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Advanced Cardiovascular Life Support (ACLS) - American Heart Association, Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Management (5 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.

More About This Job Required Qualifications: • Basic Life Support certification must be obtained within one month of hire date. • Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education: Master's degree Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Communication, Customer Service, Data Compilation, Defining Problems, Following Instructions, Front Desk Operations, Insurance Verification, Interpersonal Communication, Medical Records Management, Negotiation, Ophthalmology, Organizational Processes, Patient Counseling, Patient Interviews, Patient Services, People Management, Problem Solving, Regulatory Requirements, Safety Practices, Scientific Thinking, Solutions Development, Technical Knowledge

Grade C14

Salary Range $77,700.00 - $120,400.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation If you are unable to use our online application system and would like an accommodation, please email   CandidateQuestions@wustl.edu   or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position sa

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