Children's Village Chief of Operations

About this role

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

$94,615 - $126,766 This position is on-site

Are you a strong, people-focused leader who is passionate about creating a safe, structured, and supportive environment for youth and the teams who serve them? Join Oakland County Children’s Village in a leadership role where you’ll help guide daily operations, develop staff, strengthen program quality, and ensure services are delivered safely, consistently, and in accordance with regulatory standards.

What You’ll Do Provide leadership and oversight for daily program operations with a strong focus on safety, regulatory compliance, staff development, and quality improvement. Plan, direct, and supervise subordinate supervisors and staff, providing coaching, guidance, and ongoing performance support. Promote the consistent use of behavior management and crisis intervention practices to maintain a safe and supportive environment for youth and staff. Monitor program and staff performance, identify opportunities for improvement, and help implement solutions that strengthen operational effectiveness. Collaborate with leadership and multidisciplinary teams to ensure programs operate effectively and consistently. Ensure staff understand and follow organizational policies, procedures, regulatory requirements, and established standards. Utilize Countywide and department-specific technology and software to support daily operations, documentation, and reporting. Provide leadership coverage based on operational needs, which may include evening and weekend hours.

Why You’ll Love It Here Lead with purpose: Play an important role in creating a safe, structured environment that supports youth and the professionals who serve them. Develop strong teams: Coach and support supervisors and staff while helping build consistency, accountability, and professional growth. Make an operational impact: Help shape practices and improvements that directly influence safety, service quality, and program effectiveness. Work collaboratively: Partner with leadership and multidisciplinary professionals committed to supporting Children’s Village and the youth in its care. Take on meaningful leadership: Use your experience to strengthen operations, navigate complex situations, and help ensure high standards of care and performance. Minimum Qualifications EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS AND ABILITIES

REQUIRED MINIMUM QUALIFICATIONS 1. a. Possess a Master's degree from an accredited college or university with a preferred major in Business Administration, Public Administration, Project Management, or closely related field of study. b. Have had at least three (3) years of full-time work experience planning, directing, and exercising control over special projects, grants, and training initiatives, including two (2) years of experience in a supervisory capacity; OR

2. a. Possess a Bachelor’s degree from an accredited college or university with a preferred major in Business Administration, Public Administration, Project Management, or closely related field of study. b. Have had at least five (5) years of full-time work experience planning, directing, and exercising control over special projects, grants, and training initiatives, including two (2) years of experience in a supervisory capacity.

ADDITIONAL DESIRABLE QUALIFICATIONS • Considerable ability to initiate, plan, develop, coordinate, implement, and evaluate special projects and grants.

• Considerable knowledge of the Michigan Department of Health and Human Services (MDHHS) licensing rules and regulations and other statutes, ordinances and case law pertaining to juveniles.

• Considerable ability to compile statistics, decipher and evaluate pertinent information, and present oral and written reports to officials and other interested groups or individuals.

• Considerable ability to organize and carry out complex written and oral instructions and to exercise mature judgment and initiative in analyzing problems and recommending solutions.

• Considerable ability to establish and maintain effective working relationships with professional personnel, officials, private organizations and the public, and to promote agency needs and services.

• Considerable knowledge of supervisory techniques.

• Considerable ability and skills in analyzing and developing budgetary needs and requests.

• Reasonable ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.

• Reasonable knowledge of shelter care, residential treatment, community-based programming, and detention programming.

SPECIAL REQUIREMENTS • Must submit to immunizations as requested by the Department of Health & Human Services and to periodic tuberculin skin tests or chest X-rays at County expense.

• Before beginning employment, candidates will be required to provide Children’s Village with documentation from the Michigan Department of Health & Human Services that they have not been named in a central registry case as the perpetrator of child abuse or child neglect. In addition, applicants being considered for hire will be asked to sign a form authorizing Children’s Village to request and receive a criminal history

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